Heather Brown
Tucson,AZ
Summary
Dynamic and dedicated server with extensive experience at IHOP, excelling in exceptional customer service and guest engagement. Proven ability to enhance dining experiences through effective communication and teamwork. Skilled in cash handling and maintaining cleanliness standards, consistently ensuring a welcoming atmosphere for all guests.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
4
4
years of professional experience
Work History
Server
IHOP
01.2025 - 12.2025
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Assisted in food and beverage preparation, ensuring quality standards were met.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Familiarized with menu offerings to effectively communicate specials to customers.
- Maintained a clean and organized checkout area to enhance customer experience.
- Served food and beverages promptly with focused attention to customer needs.
- Adapted quickly to changing environments while managing multiple tables efficiently.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Restaurant Hostess
Golden Corral Buffet and Grill
10.2024 - 01.2025
- Greeted and seated guests, ensuring prompt service and positive dining experiences.
- Managed reservation system, optimizing table turnover and guest flow during peak hours.
- Assisted with menu explanations, enhancing customer understanding and satisfaction.
- Collaborated with waitstaff to coordinate efficient service and maintain dining area cleanliness.
- Handled customer inquiries and concerns, promoting a welcoming atmosphere in the restaurant.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Monitored dining room activity to anticipate guest needs and improve overall experience.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Server
Waffle House Restaurant
03.2023 - 09.2024
- Processed transactions accurately using point-of-sale systems for seamless payments.
- Supported management in training new staff on operational procedures and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier
Popeyes® Louisana Kitchen
04.2022 - 02.2023
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Handled cash and credit transactions accurately, ensuring compliance with company policies.
- Collaborated with team members to manage inventory levels and product displays effectively.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Arts - Children Development
Lake Washington VoTech
Kirkland, WA09-1992
Skills
- Cash handling
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Team collaboration
- Sales expertise
- Supply restocking
- Order accuracy
- Sales techniques
- Point of sale operation
Timeline
Server
IHOP
01.2025 - 12.2025
Restaurant Hostess
Golden Corral Buffet and Grill
10.2024 - 01.2025
Server
Waffle House Restaurant
03.2023 - 09.2024
Cashier
Popeyes® Louisana Kitchen
04.2022 - 02.2023
Associate of Arts - Children Development
Lake Washington VoTech