Heather Brownell
Liverpool,USA
Summary
Dynamic retail leader with a proven track record of excelling in sales management and employee development. Recognized for maintaining shrink below company averages while driving team performance and achieving sales goals. Skilled in loss prevention and effective communication, fostering a motivated and high-achieving team environment.
Overview
20
20
years of professional experience
Work History
Retail Supervisor
Unilever DRT
Syracuse, New York
05.2022 - Current
- Supervised a team of 12 Retail Sales Representatives, driving achievement of sales objectives.
- Ranked within Top 10 out of 62 supervisors during first and second year in role and maintained Top 3 position in current year
- Supervised daily store operations and ensured adherence to company policies.
- Mentored new staff in customer service and sales techniques to improve performance.
- Led team meetings focused on setting goals and boosting employee morale.
- Contributed to training team initiatives aimed at improving team training documentation.
- Chosen by management for participation in new technology test group on multiple occasions
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Ensured compliance with all safety regulations, policies and procedures.
- Safety point supervisor for my region.
Store Manager
AEROPOSTALE
Syracuse, NY
03.2014 - Current
- Brought on board to restructure, reorganize and improve sales. Within one year the store had a new core staff that is still present, and a positive bottom line.
- Weekly duties include meeting sales goals, writing schedules, and entering payroll, as well as coaching and development of all employees. Instilled Monday meeting with managers to plan out daily, weekly and monthly tasks.
- Daily duties included providing superior customer service, continual growth training for managers and sales associates, receiving of all marketing and product and completing all company floor moves and revisions.
- Utilized within the district to cover stores without store managers, and train new store managers.
- Responsible for maintaining shrink (loss of merchandise) numbers within the company goals and expectations. Held accountable for ordering of supplies and keeping within a tight company budget.
Store Manager
AEROPOSTALE
Clay, NY
10.2010 - 03.2014
- Promoted from Co-manager position at Aeropostale, Syracuse.
- Recognized for sales increase, retaining the same management staff and keeping shrink (loss of merchandise) numbers below the company average during all four years. Held accountable for ordering of supplies and keeping within a tight company budget.
- Weekly duties included meeting sales goals, writing schedules, and entering payroll for all employees.
- Daily duties included providing superior customer service, continual growth training for managers and sales associates, and over seeing the receiving of all marketing and product.
- Promoted to Training Store Manager February, 2012. Duties included leading Career Development Program Classes for all new part-time and full-time managers. Classes included: Loss Prevention, Experience Leader, Store Presentation, Conversion, Coaching, Networking and Recruiting, and Role Model Interviewing.
- TSM position also included being a support to district manager for new store openings. As well as support and facilitating all district meeting with store managers and assistant managers.
Co-Sales Manager
AEROPOSTALE
Syracuse, NY
06.2007 - 10.2010
- Support store manager with daily sales and operations; including payroll and scheduling.
- In charge of recruiting, hiring and on-boarding of new managers and employees.
- Trained and mastered inventory procedures.
- Participated in training for new management within the store. Traveled and helped with new store openings within the district.
- Was nominated and awarded for ACE (Assistants Committed to Excellence) program. Only the top 100 assistant managers in the entire company are given this honor out of 3000 assistant managers.
Co-Sales Manager
NEW YORK & COMPANY
Syracuse, NY
05.2005 - 06.2007
- Started career with New York & Company as a sales associate in Syracuse, NY in May from 2000-2003. Moved to Florida for Disney (fall, 2003) for college program and transferred to the Tallahassee location as sales associate.
- Promoted to assistant manager in Tallahassee store February, 2004.
- Assisted store manager with meeting all sales goals, shipping and receiving, and employees.
- In charge of recruiting and interviewing all part-time sales associates. Responsible for new-hire orientation and completion of all new hire paperwork.
- Weekly duties included entering payroll, auditing daily paperwork, bank deposits, and schedule adjustments.
- Temporarily was acting store manager while current store manager was out on maternity leave (2004).
Education
Bachelor of Arts - English Literature
SUNY Oswego
Oswego, NY05-2003
Skills
- Sales management and inventory control
- Loss prevention strategies
- Employee training and development
- Visual merchandising techniques
- Customer relationship management
- Staff scheduling and timekeeping
- Retail operations oversight
- Team leadership and motivation
- Goal setting and achievement
- Performance coaching and feedback
- Problem solving skills
- Effective communication strategies
- Conflict resolution techniques
- Staff meeting facilitation
Accomplishments
- Was nominated for AIM and selected for award as a store manager with Aeropostale. This was a recognition as well as program for Store managers. Selection based on performance and program to develop us to the next level as a District manager.
- Nominated and selected for Assistants Managers committed to excellence within first year as an Assistant manager with Aeropostale.
- District Store manager trainer for Aeropostale. Assisted District manager with all training and coaching meetings and store openings. Key trainer for all of the district.
References
- Dan Wojcik (315) 676-9201
- Jim Hilinski (814) 229-8991
- Rich Cantara (716) 334-9161
Timeline
Retail Supervisor
Unilever DRT
05.2022 - Current
Store Manager
AEROPOSTALE
03.2014 - Current
Store Manager
AEROPOSTALE
10.2010 - 03.2014
Co-Sales Manager
AEROPOSTALE
06.2007 - 10.2010
Co-Sales Manager
NEW YORK & COMPANY
05.2005 - 06.2007
Bachelor of Arts - English Literature
SUNY Oswego