Heather Browning
Summary
Medical reception professional well-versed in office management and patient interaction. Adept at coordinating workflow , greeting patients, and ensuring smooth office operations. Known for fostering team collaboration and consistently adapting to dynamic healthcare environments. Skilled in multitasking, communication, and organizational tasks.
Overview
17
17
years of professional experience
Work History
Medical Front Office Receptionist
Vanderbilt Wilson County Hospital
11.2016 - Current
- Greeted patients and visitors, creating welcoming atmosphere in front office.
- Managed appointment scheduling, ensuring efficient use of healthcare provider time.
- Collected patient information and verified insurance details accurately.
- Assisted with electronic health record management to maintain data integrity.
- Answered phone calls promptly, addressing inquiries and routing calls as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Supported office staff and operational requirements with administrative tasks.
- Preceptor for all In-coming staff on Emergency room procedures and transfer protocols, coordination between transfer center and transportation for patients going to a different facility.
Medical Front Office Receptionist
Breathe Easy Respiratory Solutions
07.2011 - 01.2014
- Processed patient forms and documentation for seamless check-in procedures.
- Maintained cleanliness and organization of reception area for optimal patient experience.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Checked patient insurance, demographic, and health history to keep information current.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Contributed to clinic growth through exceptional customer service, resulting in an increase of returning patients and word-of-mouth referrals.
Medical Receptionist
Medical Necessities And Services
03.2009 - 07.2011
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers, ensuring clarity in information exchange.
- Processed patient intake forms accurately, maintaining compliance with healthcare regulations.
- Implemented electronic health record (EHR) systems to enhance data management efficiency.
Education
Certification - Medical Assistant
Americare School of Nursing
St. Petersburg, FL02-2007
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Patient registration
- Insurance verification
- Workflow optimization
- Front desk operations
- Medical terminology
- Paperwork coordination
- Telephone etiquette
- Basic life support for health care providers
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Attention to detail
- Precepting all new support staff
Timeline
Medical Front Office Receptionist
Vanderbilt Wilson County Hospital
11.2016 - Current
Medical Front Office Receptionist
Breathe Easy Respiratory Solutions
07.2011 - 01.2014
Medical Receptionist
Medical Necessities And Services
03.2009 - 07.2011
Certification - Medical Assistant
Americare School of Nursing
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