Heather Brown RN

• Improved patient care by implementing evidence-based nursing practices and standardizing protocols across the region.
• Enhanced staff performance through regular training sessions and mentorship programs for nursing teams.
• Streamlined regional nursing operations by identifying inefficiencies and implementing targeted improvements.
• Established a culture of continuous improvement, fostering collaboration among nursing staff to share best practices.
• Reduced nurse turnover rates by creating supportive work environments and addressing individual concerns promptly.
• Increased patient satisfaction scores by optimizing communication between nursing teams and patients'' families.
• Ensured regulatory compliance across all facilities in the region, conducting thorough audits and addressing any discrepancies swiftly.
• Developed strong relationships with local healthcare providers, facilitating efficient patient referrals and coordination of care.
• Led the successful integration of new technology into daily nursing practice, enhancing productivity and streamlining documentation processes.
• Facilitated seamless transitions between acute care settings and home-based services for patients requiring ongoing support.
• Built high-performing regional nurse management teams, recruiting top talent and providing ongoing professional development opportunities.
• Advocated for nurses'' interests at the executive level, ensuring their needs were considered during policy development initiatives.
• Optimized staffing levels throughout the region by using data-driven decision-making to forecast demand accurately.
• Fostered a culture of accountability among regional nursing staff, promoting transparency and open communication.
• Coached and supervised employees and managed human resources functions.
• Coordinated and facilitated meetings and staff educational seminars to provide information and teach skills to employees.
• Improved patient services by resolving family and patient grievances and complaints.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Promoted patient safety through rigorous adherence to infection control protocols and timely reporting of incidents.

• Administered IV fluids, Biologic medications and Iron replacement products after establishing peripheral IV line or accessing central line
• Monitored patient reactions after administering Biologic medications and IV therapies.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Updated patient charts using Allscripts PM and EHR with data such as medications to keep records current and support accurate treatments.
• Prepared Biologic med doses and iron infusions for patient treatments as per physicians' orders
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Adhered to strict safety measures by carefully determining proper dosages before administering medications.
• Counseled patients and caregivers and provided compassionate emotional support.
• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.

• Responsible for building a new (oncology/ infusion) outpatient practice and oncology care team model
• Assumed full responsibility for administration oversight and staff leadership, resulting in high-performing team with exceptional quality and service standards
• Accountable for the coordination of all outpatient oncology nursing care, including direct patient care, patient/family education, transitions of care.
• Responsible for all physician order verification and developing clinical pathways
• Responsible for hiring and training of all personnel, including ancillary (non-clinical) staff
• Implemented oncology nursing best practices for pt care
• Developed, implemented, revised and evaluated policies and procedures
• Managed emergency patients and handled patient treatment concerns
• Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards
• Improved patient outcomes by developing and implementing comprehensive clinical programs and initiatives.
• Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
• Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
• Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
• Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
• Facilitated the integration of new technologies into clinical workflows to improve patient care quality and efficiency.
• Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
• Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
• Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
• Leveraged data-driven insights to inform decision-making processes and drive improvements in clinic operations.
• Championed a patient-centered approach by actively involving patients and their families in the care planning process.
• Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
• Established protocols for emergency preparedness, ensuring swift response during crisis situations to minimize potential negative impacts on patient care.
• Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
• Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
• Mentored new clinical staff members for proper onboarding and orientation processes.
• Coordinated, monitored, assigned, and documented patient and clinical care activities.
• Supervised and managed daily activities of clinical team consisting of 5 physicians, nurses, and support staff.
• Created weekly schedules for nurses, taking into account sick days and vacation time.
• Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Ordered all pharmacy supplies and kept check on inventory levels.

• Directed day-to-day nursing and operational functions for outpatient oncology office
• Streamlined and improved strategic planning, clinical and support operations of medical hem-onc and infusion therapy suite.
• Managed and drove strategic relationships with MD/DO/NP/LCSW/RD/RT
• Improved and maintained patient satisfaction scores, 12% above 2011 benchmarks.
• Served as an integral member and participant of strategic decisions to improve outpatient reimbursements, profitability margins, and expense management.
• Ensured that delivery of quality care was conducted in compliance with national standards, Joint Commission regulations, and Nurse Practice Act.
• Evaluated and formalized job descriptions, assessed employee performance and hired new clinical employees.
• Instituted bi-annual self appraisal tool; performed quarterly coaching to monitor and measure each employees professional development.
• Created yearly competencies for the RNs and CMAs; realigned staff and changed assigned duties to improve patient flow and wait times.
• Developed and implemented oncology practice (outpatient) specific policies and procedures, including LAB services, Nurse Navigator services, Social Work and Nutrition services.
• Coordinated continuing education programs to enhance nursing practice and office support staff growth.
• Orchestrated strategic partnerships with pharmaceutical representatives to help newly diagnosed cancer patients without insurance or under-insured to procure cancer treatment medications.
• Partnered with pharmacy director to ensure newly hired pharmacy techs were trained appropriately for chemotherapy and biologic admixtures.

Responsible for supporting the timely and quality sale, installation and monitoring of Cardinal Health products and services may also provide product and service education to facilitate technology adoption and workflow change management.

• Demonstrated thorough knowledge and understanding of relevant clinical operations, products and services, exclusively the ALARIS "smart pump" IV infusion system.
• Traveled extensively to participate in or lead clinical pre-sales support, assessment and evaluation of new products and services.
• Participated in or lead post-sales assessment, design, implementation and monitoring of the ALARIS system.
• Made recommendations that drove customer acceptance and utilization of new products and services.
• Facilitated workflow change to best meet the nursing unit need.
• Demonstrated extensive knowledge and understanding of relevant clinical operations, products and services in non-acute markets
• Influenced customer decision to purchase new products and services
• Lead the post-sales assessment, design, implementation and monitoring of new products and services in multi-site and complex environments
• Developed, planned and managed customer training programs in multi-site and complex environments
• Served as lead consultant and resource to internal and external customers in multi-site and complex environments
• Mentored internal staff regarding best demonstrated practices (INS, ONS, AVA)
• Significantly influenced customer acceptance and utilization of new products and services
• Initiated discussion to obtain in-depth customer feedback for product and service improvement opportunities

Accountabilities

• To Grow CAH Brand In and Out of Channel:
• Increased product penetration in assigned targeted PAC accounts
• Clinically supported PAC product evaluations, implementations & campaigns
• Accelerated CAH Brand through speaking engagements, clinical webinars/articles, and the development of CE courses and clinical sales tools
• Supported Customers Clinically to Drive Competitive Differentiation:
• Conducted state of the art Live/Virtual trainings for external/internal customers and provided relevant clinical tools/support
• Obtained premium Growth at Top Accounts:
• Participated in customer facing clinical activities, quarterly QRBs and identified pipeline gaps
• Offered clinical support in assigned/targeted strategic accounts to promote and drive growth opportunities, built clinical relationships/partnerships and would partner and support large scale evaluations/implementations with key customers
• Worked to Drive Profitable Growth:
• Clinically supported all new product launches
• Participated in Regional Activities

• Managed 4 office locations and nursing activities by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and oncology care standards.
• Completed chemotherapy administration as dictated by physician's instructions on each patient's chart.
• Cultivated warm and compassionate atmosphere for patients receiving chemotherapy, supportive medications in infusion treatment facility.
• Educated patients on such topics as nutrition, chemotherapy side effects and schedule of treatments
• Performed triage on all incoming patients and determined severity of injuries and illnesses.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Strengthened training and nursing knowledge by taking part in continuing education programs and Oncology workshops.
• Reviewed charts weekly to complete quality control checks.
• Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
• Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
• Established strong relationships with patients'' families, providing support and education throughout the treatment process.
• Championed continuous learning among staff members, organizing regular educational workshops and seminars.