Heather Brundage

Responsible for leading and supervising the overall business office operation of thirteen facilities in accordance with state, federal, and company guidelines. Specific focus on private collections, Medicaid eligibility and application in both states, and bad debt. In addition to this role, I perform the Quality Assurance audits for these facilities.

GlenCove Health and Rehabilitation Center

May 1995 - November 2018 (Hurricane Michael)

Grand Boulevard Health and Rehabilitation Center

November 2018 - March 2022

Responsible for billing, accounts receivable, and collection activities for the facility to include achieving cash collection and AR goals. Perform and supervise the accounting functions for accounts receivable, accounts payable, payroll, receptionist, and resident trust fund as assigned. Support the company's mission, vision, core values, and provide excellent customer service to associates, residents, vendors and guests. Provide potential long term residents/families with information regarding Medicaid eligibility through approval.

In accordance with facility standards of practice:

*Oversee billing, accounts receivable, and collection

*Organize, evaluate, and monitor business office operations

and assigned personnel

*Ensure integrity and confidentially of all resident financial

data

*Oversee month end close activities related to charge

capturing and submission of all billing statements and

invoices to payers

*Interact with payers to define billing requirements and

ensure prompt payment of claims

*Oversee census activities including daily, weekly, and

monthly balancing with nursing and admission departments

*Produce reports for analysis purposes as needed

*Evaluate the potential need for ICP Medicaid, interview

families/residents, and oversee the process through approval