Heather Bryan
East Patchogue
Summary
Dynamic professional with a proven track record at Outback Steakhouse, showcasing strong multitasking and team leadership abilities. Excelled in enhancing customer satisfaction and maintaining rigorous food safety standards. Known for exceptional drink preparation techniques and fostering positive work environments, significantly contributing to team success and operational excellence.
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender
Two Morrows Pub
11.2023 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Bartender
Harbor Crab
01.2022 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Cosimo's
02.2021 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Personal Caregiver
Lynn Agency Inc
04.2020 - 12.2022
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained detailed records of client progress, enabling accurate reporting to family members and healthcare professionals involved in their care plan.
Manager
Parrot Petroleum
06.2014 - 11.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Kitchen Manager
Outback Steakhouse
06.2010 - 05.2011
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Bartender
Outback Steakhouse
11.2008 - 06.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Associate of Arts - Business Management
Suffolk County Community College
Selden, NY09-2007
Skills
- Strong multitasking
- Meal preparation
- Team leadership
- Food safety
- Customer service
- Customer service expertise
- Memory retention
- Food service
- Drink preparation techniques
Certification
- Food Safety Manager Certification – National Registry of Food Safety Professionals.
Languages
Spanish
Limited Working
Timeline
Bartender
Two Morrows Pub
11.2023 - Current
Bartender
Harbor Crab
01.2022 - 04.2024
Bartender
Cosimo's
02.2021 - 05.2023
Personal Caregiver
Lynn Agency Inc
04.2020 - 12.2022
Manager
Parrot Petroleum
06.2014 - 11.2015
Kitchen Manager
Outback Steakhouse
06.2010 - 05.2011
Bartender
Outback Steakhouse
11.2008 - 06.2010
Associate of Arts - Business Management
Suffolk County Community College
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