Heather Bryant
Matthews,NC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Starbucks. Proven ability to multitask and adapt quickly in fast-paced environments, while achieving high customer satisfaction. Skilled in skincare product sales and maintaining cleanliness, ensuring a welcoming atmosphere for clients. Professional esthetician with strong focus on skin health and beauty treatments. Proven ability to adapt to changing client needs while delivering exceptional results. Collaborative team player known for reliability and effective communication. Skilled in facial treatments, skincare analysis, sugar hair removal and product recommendations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sugarist
LA Bikini
02.2022 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- 4 years specializing in sugar hair removal
- Retains clientele
- Products sales
- Front desk/ Time management
Skin Boss
Clean Your Dirty Face
03.2023 - 08.2023
- Managed time efficiently in order to complete all tasks within deadlines. (30 min - 60 min facials)
- Used critical thinking to break down problems, evaluate solutions and make decisions. ( Preformed skin analysis & customized clients needs )
- Retained clientele
- Proven ability to learn quickly and adapt to new situations.
Lead Barista
Starbucks, Harris Teeter
11.2019 - 02.2022
- Led daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained new baristas on coffee brewing techniques and equipment usage to enhance team performance.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Developed seasonal beverage menu items in collaboration with management to increase customer engagement.
Customer Service Cashier
Harris Teeter
11.2019 - 02.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided timely solutions.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Implemented best practices for cash handling, improving accuracy in daily reconciliations.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Food Service Worker
Frutta Bowls
05.2018 - 02.2020
- Prepared and assembled food items according to standardized recipes and customer specifications.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Operated kitchen equipment safely, including ovens, mixers, and slicers for food preparation.
- Assisted in managing inventory levels, ensuring adequate stock of ingredients for daily operations.
Food Service Worker
Papa Johns
09.2017 - 05.2019
- Prepared food items following safety and quality standards.
- Maintained cleanliness of workstations and dining areas to ensure customer satisfaction.
- Assisted in managing inventory levels and restocking supplies as needed.
- Provided excellent customer service by taking orders and addressing inquiries promptly.
Food Service Worker
Wendys Fast Food
10.2016 - 09.2017
- Delivered prompt and courteous service to customers in fast-paced environment.
- Operated kitchen equipment and maintained cleanliness standards throughout work area.
- Prepared food items according to company recipes and safety guidelines.
- Assisted team members during peak hours to ensure efficient service delivery.
Education
High School Diploma -
David W. Butler High School
MatthewsEsthetician License -
Aveda Institute
CharlotteSkills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
- Skincare product sales
- Spa retail sales
- Scheduling
- NC licensed esthetician
- Sugaring
- Skin care education
- Body hair removal
Certification
Certified in providing sugar hair removal
Certified trainer in sugar hair removal
Certified in providing facials and body wraps
Timeline
Skin Boss
Clean Your Dirty Face
03.2023 - 08.2023
Sugarist
LA Bikini
02.2022 - 06.2025
Lead Barista
Starbucks, Harris Teeter
11.2019 - 02.2022
Customer Service Cashier
Harris Teeter
11.2019 - 02.2022
Food Service Worker
Frutta Bowls
05.2018 - 02.2020
Food Service Worker
Papa Johns
09.2017 - 05.2019
Food Service Worker
Wendys Fast Food
10.2016 - 09.2017
High School Diploma -
David W. Butler High School
Esthetician License -
Aveda Institute