Heather Buchanan
Searcy,AR
Summary
I am a trustworthy and dedicated Shop Clerk with nearly three years of experience serving customers, taking orders, operating registers, and opening and closing the store. I work well independently to handle assignments, and am always ready to go beyond what is expected of me. I learn very quickly, and am always eager to learn more. Currently, I am head cashier with history playing the key role in giving customers a positive shopping experience, working closely with the shop owners. I am always aware of items in the store so that I can best assist shoppers with questions about products and sales.
Overview
2
2
years of professional experience
1
1
Certification
Work History
GIFT SHOP CLERK
White County Medical Center
08.2021 - Current
- Engaged customers, built connections and maintained positive attitude.
- Collaborated with team members and cross-trained employees in different positions and departments.
- Increased sales of target items by employing excellent upselling and communication skills.
- Helped management solve customer concerns with proactive approaches based on retail knowledge.
- Restocked shelves with current merchandise and arranged attractive, eye-catching displays.
- Increased customer satisfaction ratings by providing prompt and accurate service.
- Managed daily tasks and sought opportunities to go beyond requirements.
- Monitored processes and recommended methods for improvement.
- Assisted in receiving, added and removed products from inventory, transferred product from various shop locations, and entered P.O.'s.
HOME AND BUSINESS CLEANER
Shianna's Cleaning
03.2021 - 07.2021
- Rearranged furniture to clean rooms and restored them to their proper place after cleaning.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed daily checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
Education
Bachelor of General Studies - Communications & Sociology
Arkansas State University
Jonesboro, AR05.2025
HIGH SCHOOL DIPLOMA - GENERAL
Rose Bud High School
Rose Bud, AR05.2020
Skills
- Upselling
- Product Merchandising
- Adaptable and Flexible
- Stockroom Upkeep
- Store Opening and Closing
- Price verification and changes
- Customer service excellence
- Inventory System Operation
- Gift Wrapping
- Item Ticketing and Pricing
- Return and Exchange Processing
- Cashier Oversight
Certification
Social Media Certified - Valid til Oct. 31, 2024
Grow Offline Sales Certification - Valid til Feb. 25, 2024
Certified in Inbound Sales Methodology - Valid til Jan. 2, 2025
Timeline
GIFT SHOP CLERK
White County Medical Center
08.2021 - Current
HOME AND BUSINESS CLEANER
Shianna's Cleaning
03.2021 - 07.2021
Bachelor of General Studies - Communications & Sociology
Arkansas State University
HIGH SCHOOL DIPLOMA - GENERAL
Rose Bud High School
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