Microsoft Word
Heather Buck
Adolphus,KY
Summary
Dynamic and results-oriented professional with extensive experience in youth development and client services, notably at Allen County Scottsville High School. Excelled in program implementation and behavioral management, leveraging skills in Microsoft Office, Microsoft Excel, Microsoft Powerpoint, Goggle Doc, etc. and relationship building. Proven track record of enhancing service quality and efficiency, with a focus on achieving tangible outcomes in community engagement and support. Great communication, dedicated, honest, and kind. Committed to providing the best possible service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Youth Services Assistant
Allen County Scottsville High School
11.2023 - Current
- Coordinated with local government to provide resources to clients.
- Facilitated outreach activities to build community awareness.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and implemented programs to engage and empower underserved populations.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Developed and implemented strategies to enhance quality of social services.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Facilitated communication between clients and other service providers.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Developed and maintained accurate records of programs and services.
- Implemented and developed programs to address poverty and inequality.
- Administered and tracked client service payments.
- Monitored progress towards service plan goals.
- Assisted youth in obtaining essential resources including clothing, shoes and food.
- Coordinated and provided transportation for medical appointments and job interviews.
- Managed scheduling and appointments for the food pantry, ensuring timely assistants for clients.
- Provided direct support to clients at the food pantry, addressing their needs and concerns.
- Maintained accurate daily logs of the youth's needs in the youth service center and conducted daily and monthly inventory checks.
- Reported minutes during monthly meetings to ensure comprehensive documentation and follow-up.
Youth Development Professional
Boys and Girls Club
05.2024 - 08.2024
- Summer seasonal job
- Supervised youth and maintained security for each child under care.
- Took part in sports, games, and movie nights with children.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Helped set appropriate goals and plans to achieve targets.
- Assisted with educational needs through tutoring and homework assistance.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Monitored youth behavior and offered guidance and support for positive change.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Created and implemented individualized plans for individual youth.
- Established and maintained relationships with youth, families and community partners.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Helped youth develop and achieve personal goals with close support.
- Provided crisis intervention and emotional support to youth.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Implemented variety of fun and recreational activities for residents.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Educated young people about strategies for driving discussions and promoting social changes.
- Approached issues proactively to best meet current and future community needs.
- Led group discussions and activities to meet different community needs.
- Kept case files updated, accurate and aligned with requirements.
- Tracked service activities and outcomes against outlined plans and goals.
- Implement positive behavior management strategies
- Encourage and reinforce positive behavior and personal responsibility
- Work collaboratively with other staff members to achieve program goals
- Participate in staff meetings and contribute to a positive team culture.
Delivery Driver
DoorDash
08.2022 - 11.2023
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed records of deliveries and money received from customers.
- Fostered positive working relationships with regular customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
Picker/Packer
Dollar General Distribution Center
05.2019 - 06.2022
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Transported merchandise pallets to move in warehouse.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Managed timely and effective replacement of damaged or missing products.
- Stocked designated items on shelves, end caps and displays.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
Assistant Manager
Wendy's
03.2016 - 06.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Monroe County High School
Tompkinsville, KY05.2015
Skills
- Child development expertise
- CPR training
- Customer Service
- Client Needs Assessments
- Active Listening
- Relationship Building
- Collaboration and Teamwork
- Microsoft Access
- Maintaining Client Records
- Behavioral Management Planning
- Attention to Detail
- Workflow Management
- Reliability
- Organizational Skills
- Analytical Skills
- Problem-Solving
- Time management abilities
- Youth Programming
- Interpersonal Skills
- Multitasking
- Excellent Communication
- Analytical Thinking
- Case File Management
- Problem-solving abilities
- Multitasking Abilities
- Team Collaboration
- Written Communication
- Employee Training
- Patient relationship management
- Goal Setting
- Microsoft Office
- Data Confidentiality
- Self Motivation
- Behavior management techniques
Certification
- CPR Certified
- First Aid Certified
- Driver license
Software
Microsoft Excel
Microsoft Powerpoint
Adobe Lightroom
Adobe Photoshop
Google Docs
Timeline
Youth Development Professional
Boys and Girls Club
05.2024 - 08.2024
Youth Services Assistant
Allen County Scottsville High School
11.2023 - Current
Delivery Driver
DoorDash
08.2022 - 11.2023
Picker/Packer
Dollar General Distribution Center
05.2019 - 06.2022
Assistant Manager
Wendy's
03.2016 - 06.2019
High School Diploma -
Monroe County High School
- CPR Certified
- First Aid Certified
- Driver license
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