Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Heather Buck

Archdale,NC

Summary

Adept at enhancing inventory management and customer satisfaction, I leveraged problem-solving skills and effective communication at Kevin Powell Motorsports to streamline operations and mentor teams. My background spans from parts management to customer service, significantly improving supply chain efficiency and fostering team collaboration.

Overview

2025
2025
years of professional experience

Work History

Parts Associate

Kevin Powell Motorsports
  • Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
  • Maintained clean and neat parts counter and sales floor.
  • Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
  • Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Adhered to company guidelines for performance and compliance.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Collaborated with service technicians to ensure accurate diagnosis of vehicle problems and proper parts ordering.
  • Demonstrated adaptability by quickly learning the specifications of new products introduced into the inventory lineup.
  • Identified opportunities to improve supply chain efficiency, minimizing backorders and ensuring timely delivery of parts.

Sales Associate

Team Charlotte Motor Sports
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Customer Service Representative

The Roofing Company
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Bartender

East Coast Wings + Grill
02.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Machine Operator

Embroidery Central - Screen Printing & Promotional Products Burnsville Mn
01.2023 - 11.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.

Parts Manager

Srs Motorsports
03.2021 - 01.2023
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Provided timely, insightful and accurate reports to upper management.
  • Ordered parts for customers, repair shops, and service departments for use in Type equipment.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.

Education

Master Of Health Administration -

Strayer University
Greensboro, NC
2022

Trinity High School
Trinity, NC
2004

Skills

  • Problem-solving skills
  • Workplace safety
  • Team collaboration
  • Shipping and receiving
  • Verbal and written communication
  • Warehouse operations
  • Training and coaching
  • Supply orders
  • Returns processing
  • Proficient in software
  • Parts identification
  • Stock control
  • Ordering parts
  • Customer service
  • Improving customer satisfaction
  • Email communication
  • Invoice processing
  • Goal setting
  • Staff training
  • Social media marketing
  • Inventory management

Timeline

Bartender

East Coast Wings + Grill
02.2024 - Current

Machine Operator

Embroidery Central - Screen Printing & Promotional Products Burnsville Mn
01.2023 - 11.2024

Parts Manager

Srs Motorsports
03.2021 - 01.2023

Parts Associate

Kevin Powell Motorsports

Sales Associate

Team Charlotte Motor Sports

Customer Service Representative

The Roofing Company

Master Of Health Administration -

Strayer University

Trinity High School

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Heather Buck