Summary
Overview
Work History
Education
Skills
Timeline
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Heather Buckner

Ripley,TN

Summary

Dynamic planning and operations specialist with extensive experience in resource optimization and problem-solving. Proven track record of maximizing efficiency to drive scalable growth and enhance profitability. Strong organizational skills complemented by exceptional relationship-building and leadership capabilities.

Overview

9
9
years of professional experience

Work History

General Manager

Carlisle llc
New Bremen, OH
10.2024 - Current
  • Managed household errands and other essential duties.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

General Manager

Wenco Ashland, Inc. & Wenco Wooster
Van Wert, OH
07.2021 - 10.2024
  • Implemented successful business strategies to increase revenue and target new markets.
  • Trained employees on duties, policies and procedures.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Guided management and supervisory staff to promote smooth operations.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Administered employee discipline through verbal and written warnings.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Created schedules and monitored payroll to remain within budget.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

Lead Veterinary Technician

Dyer County Animal Hospital
Dyersburg, TN
06.2019 - 07.2021
  • Provided community outreach on animal behavior through information materials and participation in special events.
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Restrained animals during examination or treatment with minimal stress to the animal.
  • Performed routine laboratory procedures for hematology, urinalysis and serology.
  • Cleaned and sterilized instruments used in medical treatments according to established protocols.
  • Delivered excellent service to pet owners to drive repeat business.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Maintained accurate patient records, including updating vaccine histories and filing documents.
  • Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Instructed new employees on proper handling techniques when dealing with animals.
  • Prepared animals for surgery by clipping fur or taking radiographs.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Supervised vet techs and scheduled appointments.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Tracked patient progress throughout their stay in order to report any changes in condition back to the veterinarian.
  • Managed inventory of supplies and medications in the clinic while adhering to budgetary restrictions.
  • Operated x-ray machines and exposed radiographic films.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Supervised all aspects of patient care from intake through discharge.

R&S Staffing

Bonnie Alston
Gates, TN
02.2016 - 04.2018
  • Assisted in developing budgets for departmental expenses.
  • Assigned work and monitored performance of project personnel.
  • Ensured compliance with applicable laws regarding employment practices.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Maintained filing system for records, correspondence and other documents.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Proposed or approved modifications to project plans.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Negotiated contracts with vendors for services such as IT maintenance or event catering.
  • Directed company-wide budgeting, financial planning, and analysis processes.
  • Coordinated work across departments to keep teams on track with company goals.
  • Acted as an ambassador of goodwill for the organization by engaging positively with external parties.
  • Identified new business opportunities through market research.
  • Analyzed data from surveys to identify areas for improvement in organizational operations.
  • Built talent pipeline to support business growth and enduring success.
  • Ensured operational excellence across all departments to meet and exceed customer expectations.
  • Maintained effective communication channels with all stakeholders involved in the organization's activities.
  • Resolved conflicts between staff members by listening attentively and providing constructive feedback.

Education

Associate of Science - Veterinary Science

Halls High School
Halls, TN
05-2006

Skills

  • Customer service
  • Inventory management
  • Financial analysis
  • Project management
  • Data analysis
  • Employee training
  • Team building
  • Time management
  • Conflict resolution
  • Cross-functional collaboration
  • Competitor research
  • Company representation
  • Relationship building
  • Adaptability and flexibility
  • Approachable leader

Timeline

General Manager

Carlisle llc
10.2024 - Current

General Manager

Wenco Ashland, Inc. & Wenco Wooster
07.2021 - 10.2024

Lead Veterinary Technician

Dyer County Animal Hospital
06.2019 - 07.2021

R&S Staffing

Bonnie Alston
02.2016 - 04.2018

Associate of Science - Veterinary Science

Halls High School

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Heather Buckner