Heather Buff
Indian Land,SC
Summary
Dynamic Administrative Assistant with a proven track record at Thrive By 5, enhancing team productivity through effective communication and meticulous document management. Skilled in data entry and critical thinking, I implemented automated processes that improved document processing speed, fostering a positive work environment and supporting executive staff with seamless coordination and support.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Thrive By 5
09.2015 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed research to collect and record industry data.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Esthetics - Esthetics
Aveda Institute
Charlotte, NC03-2008
Skills
- Data entry
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Computer proficiency
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
- Dedicated team player
- Deadline oriented
- Data organization
- Professional and mature
- Documentation and reporting
- Relationship building
- Meticulous attention to detail
- Document management
- Data management
- Prioritization
- Resourceful
- Tech-Savvy
- Confidential document control
- Complex Problem-solving
- Documentation and control
- Internal communications
- Internet research
- Workflow optimization
- Mail management
- Writing reports
- Coordination
- Training and coaching
- Supervising staff
- Workflow planning
- Correspondence writing
- Report generation
- Team bonding
- Computer skills
- Office administration
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of evaluations of the children we provide services to.
- Assisted management with the training of 5 new staff members.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Recognized by staff for expedient and effective service.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Assistant
Thrive By 5
09.2015 - Current
Esthetics - Esthetics
Aveda Institute
Similar Profiles
Lindsay FarrellLindsay Farrell
Certified Occupational Therapy Assistant at Thrive By 5Certified Occupational Therapy Assistant at Thrive By 5
Deborah CarsonDeborah Carson
Office Manager at Thrive Ministries Inc. D.B.A Thrive ChildcareOffice Manager at Thrive Ministries Inc. D.B.A Thrive Childcare
Kendyl PondKendyl Pond
Director of Sales & Marketing/Executive Assistant at Thrive and Grow Gardens/Thrive and Grow FarmsDirector of Sales & Marketing/Executive Assistant at Thrive and Grow Gardens/Thrive and Grow Farms
Anu JaggiAnu Jaggi
Financial Center Manager at Bank of AmericaFinancial Center Manager at Bank of America
Madison MillsMadison Mills
Sales Associate, Licensed Insurance Agent at The HartfordSales Associate, Licensed Insurance Agent at The Hartford