Heather Bullers
Edmond,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Learn to Swim Teacher
Goldfish Swim School
05.2023 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Implemented proper safety protocols and emergency response plans.
- Motivated participants through one-on-one instruction and positive feedback.
- Provided emergency first aid and CPR as needed.
Assistant Store Manager
City Bites
11.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
SUBWAY®Restaurants
07.2021 - 11.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Associate
Home Depot
12.2019 - 07.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered questions about store policies and addressed customer concerns.
Assistant Store Manager
Russell Stover Chocolates
10.2017 - 09.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Team Leader
Harkins Theaters
06.2015 - 10.2017
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
High School Diploma -
American Academy Homeschool
Oklahoma City, OK05.2014
Skills
- Group and Individual Instruction
- Positive Learning Environment
- First and CPR Instruction
- Sales
- Lifeguard and Water Safety Training
- Verbal and Written Communication
- Safe Equipment Demonstrations
- Adaptability and Dependability
- Punctual and Dependable
- Customer Service
- Conflict Resolution
- Document Control
Timeline
Learn to Swim Teacher
Goldfish Swim School
05.2023 - Current
Assistant Store Manager
City Bites
11.2021 - Current
Store Manager
SUBWAY®Restaurants
07.2021 - 11.2021
Store Associate
Home Depot
12.2019 - 07.2021
Assistant Store Manager
Russell Stover Chocolates
10.2017 - 09.2018
Team Leader
Harkins Theaters
06.2015 - 10.2017
High School Diploma -
American Academy Homeschool
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