Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Heather Bundy

Madison,WI

Summary

Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 3 1/2 -year industry history.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Operations Associate

Department of Public Instruction
11.2022 - Current
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
  • Assisted with event planning, travel and logistical arrangements
  • Prepared and edited documents to produce precise, accurate and professional communication
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
  • Proofread and edited documents for accuracy and grammar
  • Followed detailed directions from management to complete daily paperwork and computer data entry
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications
  • Managed data and correspondence to secure information across complex landscapes of organizational departments
  • Increased customer service success rates by quickly resolving issues
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Performed wide-ranging administrative, financial and service-related functions
  • Trained and supervised employees on office policies and procedures
  • Drafted common document templates to reduce time spent creating documents from scratch
  • Completed daily logs for management review
  • Served as corporate liaison for finance, IT, and marketing departments
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications
  • Volunteered to help with special projects of varying degrees of complexity

Back of house associate

Noodles and company
07.2022 - 01.2023
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy
  • Operated kitchen equipment per manufacturer instructions
  • Plated and presented food following chef requirements
  • Managed time to juggle multiple tasks simultaneously with ease
  • Followed recipes and chef instructions to prepare food correctly
  • Learned other teammates' work tasks to train as backup
  • Labeled and stored all food items correctly and checked expiration dates routinely
  • Transported food items from storage areas to kitchen for prepping
  • Prepared food items in compliance with recipes and portioning control guidelines
  • Unloaded food deliveries and stored items in proper locations for easy access
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking
  • Managed inventory and ordered food and supplies to maintain adequate stock
  • Checked for quality, kept track of old and new items, and rotated stock to confirm freshness of food and ingredients
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing
  • Maintained smooth and timely operations in preparation and delivery of meals
  • Developed innovative, creative menu items and recipes
  • Followed health, safety, and sanitation guidelines while preparing and serving food
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity
  • Kept kitchen clean and organized by performing daily maintenance tasks
  • Prepared and cooked meals according to recipes and customer specifications
  • Monitored food quality and presentation to maintain high standards
  • Verified proper portion sizes to attain high food quality standards consistently

Management Trainee

The Hertz Corporation
04.2022 - 07.2022
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Handled day-to-day customer or client questions via telephone or email.
  • Gained knowledge of company policies, protocols and processes.
  • Described product to customers and accurately explained details and care of merchandise.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Launched quality assurance practices for each phase of development
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.

Customer Service Representative

Buffalo Horse Inc.
09.2021 - 04.2022
  • Federal contract responsible for gathering reliable information for Homeland securities immigration division
  • Received inbound calls for ICE immigration tip line
  • Transcribing reported information from tipsters into report for Homeland Security to investigate
  • Utilizes standard operation practices to accurately ask probing questions to gain information needed to complete report with effortless comprehension.

Correctional Officer LLL

North Carolina Department of Public Safety
09.2019 - 09.2021
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals
  • Conducted routine and emergency head counts
  • Escorted inmates to and from cells, court, hospitals, and medical appointments
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers
  • Observed behavior of residents individually and in groups
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items
  • Received and accounted for personal possessions and determined inmate work assignments
  • Made rounds at specified intervals and conducted head counts and roll calls
  • Built solid relationships with staff and residents to keep institution safe and secure
  • Conducted security checks of inmates and living areas
  • Established positive working relationships and maintained boundaries with resident offenders
  • Investigated and responded to incidents of inmate misconduct
  • Enforced rules and regulations to maintain order among inmates
  • Prepared reports to document incidents and violations
  • Supervised inmates during meals, recreation and other activities
  • Responded to emergency situations and de-escalated hostile confrontations
  • Provided assistance and guidance to inmates regarding daily activities
  • Transported inmates to and from court hearings, medical appointments and other locations

Office Operations Associate

WI Department of Community Corrections
01.2018 - 07.2019
  • Handle incoming calls and other communications while maintaining a filing system
  • Help organize and maintain office common areas
  • Provide a wide range of office operations support services to supervisor and professional staff
  • Responsible for processing terminated case files, ensuring all supervision fees are closed out and preparing files for digital scanning.

Sales Associate

SPI CRM
10.2017 - 12.2017
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customer needs and provide assistance and information on product features
  • Welcome customers to the store and answer their questions
  • Follow and achieve company sales goals on a monthly, quarterly and yearly basis.

General Clerk III

Serco
01.2016 - 12.2017
  • Assist in preparing interoffice memos and drafting emails
  • Maintain the office filing system and retrieve material from files as requested
  • Process appropriate paperwork to pay vendor invoices
  • Perform general office duties such as faxing, copying, scanning and filing.

Education

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
06.2017

Bachelor of Science - Business Administration

Colorado Technical University
Colorado Springs, CO

Skills

  • Dispatch
  • Emergency Response
  • Prisoner Transport
  • Contraband Seizure
  • CCTV Monitoring
  • Evidence Preservation
  • Inmate monitoring
  • Crisis Management
  • Facility Security
  • Records Management
  • Cultural Sensitivity
  • Self-defense techniques
  • First Aid Training
  • Self-defense tactics
  • Weapons training
  • State and federal laws knowledge
  • Suicide Prevention
  • Emergency Management
  • Inmate behavior modification tactics

Certification

  • First Aid Certification
  • CPR Certification

Personal Information

Willing To Relocate: Anywhere In Wisconsin

Timeline

Office Operations Associate

Department of Public Instruction
11.2022 - Current

Back of house associate

Noodles and company
07.2022 - 01.2023

Management Trainee

The Hertz Corporation
04.2022 - 07.2022

Customer Service Representative

Buffalo Horse Inc.
09.2021 - 04.2022

Correctional Officer LLL

North Carolina Department of Public Safety
09.2019 - 09.2021

Office Operations Associate

WI Department of Community Corrections
01.2018 - 07.2019

Sales Associate

SPI CRM
10.2017 - 12.2017

General Clerk III

Serco
01.2016 - 12.2017

Associate of Science - Business Administration

Colorado Technical University

Bachelor of Science - Business Administration

Colorado Technical University
  • First Aid Certification
  • CPR Certification
Heather Bundy