Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 3 1/2 -year industry history.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Operations Associate
Department of Public Instruction
11.2022 - Current
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
Assisted with event planning, travel and logistical arrangements
Prepared and edited documents to produce precise, accurate and professional communication
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Assisted clients with daily living needs to maintain self-esteem and general wellness
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
Proofread and edited documents for accuracy and grammar
Followed detailed directions from management to complete daily paperwork and computer data entry
Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events
Directed automation of office procedures such as correspondence management, recordkeeping and online communications
Managed data and correspondence to secure information across complex landscapes of organizational departments
Increased customer service success rates by quickly resolving issues
Opened and properly distributed incoming mail to promote quicker response to client inquiries
Performed wide-ranging administrative, financial and service-related functions
Trained and supervised employees on office policies and procedures
Drafted common document templates to reduce time spent creating documents from scratch
Completed daily logs for management review
Served as corporate liaison for finance, IT, and marketing departments
Remained solutions-oriented in face of complex problems to assist management and overall business direction
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications
Volunteered to help with special projects of varying degrees of complexity
Back of house associate
Noodles and company
07.2022 - 01.2023
Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Maintained clean, trash-free workspaces to maximize productivity and safety
Followed proper handling and sanitation procedures to comply with food safety standards and protocols
Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy
Operated kitchen equipment per manufacturer instructions
Plated and presented food following chef requirements
Managed time to juggle multiple tasks simultaneously with ease
Followed recipes and chef instructions to prepare food correctly
Learned other teammates' work tasks to train as backup
Labeled and stored all food items correctly and checked expiration dates routinely
Transported food items from storage areas to kitchen for prepping
Prepared food items in compliance with recipes and portioning control guidelines
Unloaded food deliveries and stored items in proper locations for easy access
Tasted, smelled, and pierced food with fork to verify sufficient cooking
Managed inventory and ordered food and supplies to maintain adequate stock
Checked for quality, kept track of old and new items, and rotated stock to confirm freshness of food and ingredients
Baked consistent quality items by accurately mixing, dividing, shaping, and proofing
Maintained smooth and timely operations in preparation and delivery of meals
Developed innovative, creative menu items and recipes
Followed health, safety, and sanitation guidelines while preparing and serving food
Maintained high food quality standards by checking delivery contents to verify product quality and quantity
Kept kitchen clean and organized by performing daily maintenance tasks
Prepared and cooked meals according to recipes and customer specifications
Monitored food quality and presentation to maintain high standards
Verified proper portion sizes to attain high food quality standards consistently
Management Trainee
The Hertz Corporation
04.2022 - 07.2022
Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Handled day-to-day customer or client questions via telephone or email.
Gained knowledge of company policies, protocols and processes.
Described product to customers and accurately explained details and care of merchandise.
Assisted with onboarding of new employees by providing training and development resources.
Acted with integrity, honesty, and knowledge to promote culture of company.
Used company reports to analyze sales, gross profit and inventory activities.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Managed senior-level personnel working in marketing and sales capacities.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established team priorities, maintained schedules and monitored performance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Developed detailed plans based on broad guidance and direction.
Assisted in organizing and overseeing assignments to drive operational excellence.
Launched quality assurance practices for each phase of development
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Set aggressive targets for employees to drive company success and strengthen motivation.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Leveraged data and analytics to make informed decisions and drive business improvements.
Identified and communicated customer needs to supply chain capacity and quality teams.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Defined clear targets and objectives and communicated to other team members.
Customer Service Representative
Buffalo Horse Inc.
09.2021 - 04.2022
Federal contract responsible for gathering reliable information for Homeland securities immigration division
Received inbound calls for ICE immigration tip line
Transcribing reported information from tipsters into report for Homeland Security to investigate
Utilizes standard operation practices to accurately ask probing questions to gain information needed to complete report with effortless comprehension.
Correctional Officer LLL
North Carolina Department of Public Safety
09.2019 - 09.2021
Prepared, processed and maintained forms, reports, logs, records, and activity journals
Conducted routine and emergency head counts
Escorted inmates to and from cells, court, hospitals, and medical appointments
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers
Observed behavior of residents individually and in groups
Searched cells of inmates to identify and confiscate contraband and other prohibited items
Received and accounted for personal possessions and determined inmate work assignments
Made rounds at specified intervals and conducted head counts and roll calls
Built solid relationships with staff and residents to keep institution safe and secure
Conducted security checks of inmates and living areas
Established positive working relationships and maintained boundaries with resident offenders
Investigated and responded to incidents of inmate misconduct
Enforced rules and regulations to maintain order among inmates
Prepared reports to document incidents and violations
Supervised inmates during meals, recreation and other activities
Responded to emergency situations and de-escalated hostile confrontations
Provided assistance and guidance to inmates regarding daily activities
Transported inmates to and from court hearings, medical appointments and other locations
Office Operations Associate
WI Department of Community Corrections
01.2018 - 07.2019
Handle incoming calls and other communications while maintaining a filing system
Help organize and maintain office common areas
Provide a wide range of office operations support services to supervisor and professional staff
Responsible for processing terminated case files, ensuring all supervision fees are closed out and preparing files for digital scanning.
Sales Associate
SPI CRM
10.2017 - 12.2017
Ensure high levels of customer satisfaction through excellent sales service
Assess customer needs and provide assistance and information on product features
Welcome customers to the store and answer their questions
Follow and achieve company sales goals on a monthly, quarterly and yearly basis.
General Clerk III
Serco
01.2016 - 12.2017
Assist in preparing interoffice memos and drafting emails
Maintain the office filing system and retrieve material from files as requested
Process appropriate paperwork to pay vendor invoices
Perform general office duties such as faxing, copying, scanning and filing.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO
06.2017
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO
Skills
Dispatch
Emergency Response
Prisoner Transport
Contraband Seizure
CCTV Monitoring
Evidence Preservation
Inmate monitoring
Crisis Management
Facility Security
Records Management
Cultural Sensitivity
Self-defense techniques
First Aid Training
Self-defense tactics
Weapons training
State and federal laws knowledge
Suicide Prevention
Emergency Management
Inmate behavior modification tactics
Certification
First Aid Certification
CPR Certification
Personal Information
Willing To Relocate: Anywhere In Wisconsin
Timeline
Office Operations Associate
Department of Public Instruction
11.2022 - Current
Back of house associate
Noodles and company
07.2022 - 01.2023
Management Trainee
The Hertz Corporation
04.2022 - 07.2022
Customer Service Representative
Buffalo Horse Inc.
09.2021 - 04.2022
Correctional Officer LLL
North Carolina Department of Public Safety
09.2019 - 09.2021
Office Operations Associate
WI Department of Community Corrections
01.2018 - 07.2019
Sales Associate
SPI CRM
10.2017 - 12.2017
General Clerk III
Serco
01.2016 - 12.2017
Associate of Science - Business Administration
Colorado Technical University
Bachelor of Science - Business Administration
Colorado Technical University
First Aid Certification
CPR Certification
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