Heather Bundy
Madison,WI
Summary
Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 3 1/2 -year industry history.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Operations Associate
Department of Public Instruction
11.2022 - Current
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Assisted with event planning, travel and logistical arrangements
- Prepared and edited documents to produce precise, accurate and professional communication
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
- Proofread and edited documents for accuracy and grammar
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications
- Managed data and correspondence to secure information across complex landscapes of organizational departments
- Increased customer service success rates by quickly resolving issues
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Performed wide-ranging administrative, financial and service-related functions
- Trained and supervised employees on office policies and procedures
- Drafted common document templates to reduce time spent creating documents from scratch
- Completed daily logs for management review
- Served as corporate liaison for finance, IT, and marketing departments
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications
- Volunteered to help with special projects of varying degrees of complexity
Back of house associate
Noodles and company
07.2022 - 01.2023
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy
- Operated kitchen equipment per manufacturer instructions
- Plated and presented food following chef requirements
- Managed time to juggle multiple tasks simultaneously with ease
- Followed recipes and chef instructions to prepare food correctly
- Learned other teammates' work tasks to train as backup
- Labeled and stored all food items correctly and checked expiration dates routinely
- Transported food items from storage areas to kitchen for prepping
- Prepared food items in compliance with recipes and portioning control guidelines
- Unloaded food deliveries and stored items in proper locations for easy access
- Tasted, smelled, and pierced food with fork to verify sufficient cooking
- Managed inventory and ordered food and supplies to maintain adequate stock
- Checked for quality, kept track of old and new items, and rotated stock to confirm freshness of food and ingredients
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing
- Maintained smooth and timely operations in preparation and delivery of meals
- Developed innovative, creative menu items and recipes
- Followed health, safety, and sanitation guidelines while preparing and serving food
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Kept kitchen clean and organized by performing daily maintenance tasks
- Prepared and cooked meals according to recipes and customer specifications
- Monitored food quality and presentation to maintain high standards
- Verified proper portion sizes to attain high food quality standards consistently
Management Trainee
The Hertz Corporation
04.2022 - 07.2022
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Described product to customers and accurately explained details and care of merchandise.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Used company reports to analyze sales, gross profit and inventory activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Representative
Buffalo Horse Inc.
09.2021 - 04.2022
- Federal contract responsible for gathering reliable information for Homeland securities immigration division
- Received inbound calls for ICE immigration tip line
- Transcribing reported information from tipsters into report for Homeland Security to investigate
- Utilizes standard operation practices to accurately ask probing questions to gain information needed to complete report with effortless comprehension.
Correctional Officer LLL
North Carolina Department of Public Safety
09.2019 - 09.2021
- Prepared, processed and maintained forms, reports, logs, records, and activity journals
- Conducted routine and emergency head counts
- Escorted inmates to and from cells, court, hospitals, and medical appointments
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers
- Observed behavior of residents individually and in groups
- Searched cells of inmates to identify and confiscate contraband and other prohibited items
- Received and accounted for personal possessions and determined inmate work assignments
- Made rounds at specified intervals and conducted head counts and roll calls
- Built solid relationships with staff and residents to keep institution safe and secure
- Conducted security checks of inmates and living areas
- Established positive working relationships and maintained boundaries with resident offenders
- Investigated and responded to incidents of inmate misconduct
- Enforced rules and regulations to maintain order among inmates
- Prepared reports to document incidents and violations
- Supervised inmates during meals, recreation and other activities
- Responded to emergency situations and de-escalated hostile confrontations
- Provided assistance and guidance to inmates regarding daily activities
- Transported inmates to and from court hearings, medical appointments and other locations
Office Operations Associate
WI Department of Community Corrections
01.2018 - 07.2019
- Handle incoming calls and other communications while maintaining a filing system
- Help organize and maintain office common areas
- Provide a wide range of office operations support services to supervisor and professional staff
- Responsible for processing terminated case files, ensuring all supervision fees are closed out and preparing files for digital scanning.
Sales Associate
SPI CRM
10.2017 - 12.2017
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customer needs and provide assistance and information on product features
- Welcome customers to the store and answer their questions
- Follow and achieve company sales goals on a monthly, quarterly and yearly basis.
General Clerk III
Serco
01.2016 - 12.2017
- Assist in preparing interoffice memos and drafting emails
- Maintain the office filing system and retrieve material from files as requested
- Process appropriate paperwork to pay vendor invoices
- Perform general office duties such as faxing, copying, scanning and filing.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO06.2017
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, COSkills
- Dispatch
- Emergency Response
- Prisoner Transport
- Contraband Seizure
- CCTV Monitoring
- Evidence Preservation
- Inmate monitoring
- Crisis Management
- Facility Security
- Records Management
- Cultural Sensitivity
- Self-defense techniques
- First Aid Training
- Self-defense tactics
- Weapons training
- State and federal laws knowledge
- Suicide Prevention
- Emergency Management
- Inmate behavior modification tactics
Certification
- First Aid Certification
- CPR Certification
Personal Information
Willing To Relocate: Anywhere In Wisconsin
Timeline
Office Operations Associate
Department of Public Instruction
11.2022 - Current
Back of house associate
Noodles and company
07.2022 - 01.2023
Management Trainee
The Hertz Corporation
04.2022 - 07.2022
Customer Service Representative
Buffalo Horse Inc.
09.2021 - 04.2022
Correctional Officer LLL
North Carolina Department of Public Safety
09.2019 - 09.2021
Office Operations Associate
WI Department of Community Corrections
01.2018 - 07.2019
Sales Associate
SPI CRM
10.2017 - 12.2017
General Clerk III
Serco
01.2016 - 12.2017
Associate of Science - Business Administration
Colorado Technical University
Bachelor of Science - Business Administration
Colorado Technical University
- First Aid Certification
- CPR Certification
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