Heather Bunkley
Grand Bay
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
2001
2001
years of post-secondary education
Work History
Orthodontist Assistant
Dr.Hastings
Mobile
08.2000 - 07.2025
- Assisted orthodontist during patient examinations and treatment procedures.
- Prepared and organized orthodontic materials for daily operations.
- Instructed patients on proper oral hygiene techniques and appliance care.
- Maintained accurate patient records and updated treatment plans as needed.
- Managed appointment scheduling and coordinated patient follow-ups efficiently.
- Educated patients about orthodontic procedures and answered their questions.
- Sterilized instruments and ensured compliance with safety protocols consistently.
- Performed laboratory procedures such as mixing plaster for molds or making dental trays from impressions.
- Assisted with the placement and removal of braces, arch wires, elastic bands and other appliances.
- Cleaned and sterilized instruments before and after each use.
- Answered phones promptly to ensure all incoming calls were handled efficiently.
- Provided chair-side assistance to the orthodontist during patient visits.
- Collected payments from patients at time of service or via mail, phone, online payment methods.
- Assisted with fitting and adjusting orthodontic appliances and materials like bands, brackets, wire and for patients.
- Greeted patients warmly upon arrival at the office.
- Organized office tasks such as filing charts, preparing mailings, ordering supplies.
- Assisted in taking digital x-rays for diagnosis and treatment planning purposes.
- Coordinated with insurance companies regarding coverage details and benefit information related to orthodontic treatments.
- Assisted with follow-up phone calls to remind patients of upcoming appointments.
- Made adjustments to existing braces as needed by tightening or loosening wires or adding elastics or other appliances.
- Utilized dental software to update patient records and process digital images.
- Assisted orthodontist in selecting, preparing, and placing orthodontic appliances.
- Took dental x-rays and impressions of patients' teeth as directed by orthodontist.
- Prepared bills and completed insurance forms using system software.
Receptionist
Southern Glow
Mobile
- Greeted clients and visitors warmly upon arrival at Southern Glow.
- Managed multi-line phone system to direct calls effectively.
- Scheduled appointments and coordinated meeting rooms for staff.
- Assisted clients with inquiries about services offered by Southern Glow.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Baker High School
Mobile, AlabamaSkills
- Orthodontic procedures
- Patient record management
- Digital imaging techniques
- Sterilization protocols
- Appointment scheduling
- Customer relationship management
- Office organization
- Chair-side assistance
- Insurance coordination
- Effective communication
- Attention to detail
- Time management
- Bracket placement assistance
- Elastics placement
- Insurance billing
- Patient communication
- Orthodontic records management
- Sterilization procedures
- Office administration
- Orthodontic study model trimming
- Impression pouring
- Chart updating
- Digital radiography
- Data entry
- Orthodontic appliance adjustment
- Instrument sterilization
- Diagnostic x-rays
Timeline
Orthodontist Assistant
Dr.Hastings
08.2000 - 07.2025
Receptionist
Southern Glow
Baker High School