Heather Burch
Haines City,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Amazon Associate
Amazon
Davenport, FL
11.2021 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
Assistant Store Manager
Müller Gmbh
Schwäbisch Hall, Germany
01.2011 - 12.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Manager
Salt Island
Orlando, FL
04.2006 - 10.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Arts - Business Administration And Management
Kaufmännische Schule
Schwäbisch Hall, Germany06.2000
High School Diploma -
Gymnasium Bei St. Michael
Schwäbisch Hall, Germany05.1996
Skills
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Workplace Safety
- Decision-Making
- Complex Problem-Solving
- Flexible Schedule
- New Hire Training
- Staff Support
Languages
German
Native or Bilingual
Timeline
Amazon Associate
Amazon
11.2021 - Current
Assistant Store Manager
Müller Gmbh
01.2011 - 12.2019
Assistant Manager
Salt Island
04.2006 - 10.2010
Bachelor of Arts - Business Administration And Management
Kaufmännische Schule
High School Diploma -
Gymnasium Bei St. Michael