Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Burgess

Columbus,OH

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication with a well-rounded grasp of office procedures.

Overview

14
14
years of professional experience

Work History

Volunteer Activities Coordinator

Self Employed
08.2022 - 05.2024

Created, maintained, and organized a support community for promoting mental health and online relationships.

  • Researched new ideas for programs and activities, taking into consideration participants' suggestions.
  • Evaluated the success of each activity and event to identify opportunities for future improvement based on attendance and group participation.
  • Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.

Front Desk Clerk

USPS
11.2019 - 02.2022
  • Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold a polished company image.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Assisted with implementing new mailroom systems and training staff to improve operations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Office Assistant

Multiple Clients
01.2016 - 04.2019
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Purchased and maintained office supplies.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Learned and adapted quickly to new technology and software applications.

Educator/Governess

Berkeley Lavender Homeschool
01.2016 - 04.2019
  • Provide a consistent, focused, and engaging learning environment for one special-needs homeschooled student
  • Tasks include teaching; researching lessons for the school year and subject; implementing lessons; also periodically changing lessons to suit the child’s developmental needs
  • Daily evaluations on student’s progress and on what next steps are for the next day
  • Subjects include Science, History, Reading, Writing, Math, Gardening and Sewing.
  • Developed and implemented engaging lesson plans to keep learner attention.

Support Staff

Ron Wilson Center
01.2013 - 01.2016

Assistant Manager

Domino’s Pizza
01.2010 - 01.2013

Education

Associate of Science - Horticulture

Columbus State Community College
Columbus, OH
06-2026

Skills

  • Guest Relations
  • Problem-solving skills
  • Complaint resolution
  • Time Management
  • Customer Service
  • Attractions and amenities knowledgeable
  • Financial records oversight
  • Microsoft Office
  • Administrative Skills
  • Budgeting and finance
  • Visual design

References

References available on request

Timeline

Volunteer Activities Coordinator

Self Employed
08.2022 - 05.2024

Front Desk Clerk

USPS
11.2019 - 02.2022

Office Assistant

Multiple Clients
01.2016 - 04.2019

Educator/Governess

Berkeley Lavender Homeschool
01.2016 - 04.2019

Support Staff

Ron Wilson Center
01.2013 - 01.2016

Assistant Manager

Domino’s Pizza
01.2010 - 01.2013

Associate of Science - Horticulture

Columbus State Community College
Heather Burgess