Heather Burgess

Created, maintained, and organized a support community for promoting mental health and online relationships.

• Researched new ideas for programs and activities, taking into consideration participants' suggestions.
• Evaluated the success of each activity and event to identify opportunities for future improvement based on attendance and group participation.
• Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers.
• Recruited and trained new volunteers on volunteer program goals and objectives.
• Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
• Worked with leadership staff and special committees to define volunteer mission and set standards.
• Managed and tracked volunteer hours and progress to support accurate documentation.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.

• Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Kept accounts in balance and ran daily reports to verify totals.
• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained clean and organized front desk areas to uphold a polished company image.
• Processed and organized incoming mail for distribution to appropriate departments.
• Assisted with implementing new mailroom systems and training staff to improve operations.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained positive relationships with guests for satisfaction.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

• Prepared and edited documents to produce precise, accurate and professional communication.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Input data into spreadsheets and databases.
• Purchased and maintained office supplies.
• Processed incoming and outgoing mail and packages according to established procedures.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Learned and adapted quickly to new technology and software applications.

• Provide a consistent, focused, and engaging learning environment for one special-needs homeschooled student
• Tasks include teaching; researching lessons for the school year and subject; implementing lessons; also periodically changing lessons to suit the child’s developmental needs
• Daily evaluations on student’s progress and on what next steps are for the next day
• Subjects include Science, History, Reading, Writing, Math, Gardening and Sewing.
• Developed and implemented engaging lesson plans to keep learner attention.