Summary
Overview
Work History
Education
Skills
Timeline
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Heather Burgess

Marysville,WA

Summary

Dynamic E-Commerce Business Owner with a proven track record at Makena Lane Boutique, excelling in customer service and operational efficiency. Expert in market research and financial management, I consistently enhanced brand visibility and customer engagement, achieving significant growth. Driven and detail-oriented, I foster strong customer relationships through exceptional communication and service.

Overview

5
5
years of professional experience

Work History

E- Commerce Business Owner

Self Employed “Bitsy and Binxy”
01.2023 - Current
  • Developed business plans outlining operational strategies and financial forecasts.
  • Conducted market research to identify customer needs and industry trends.
  • Managed day-to-day operations, ensuring efficient workflow and service quality.
  • Implemented marketing strategies to enhance brand visibility and customer engagement.
  • Monitored financial performance, adjusting budgets to optimize profitability.
  • Provided exceptional customer service, resolving inquiries and complaints effectively.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.

Shipping Operations Manager

Makena Lane Boutique
09.2020 - 11.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Education

Bachelor of Arts - Psychology And Education

Western Washington University
Bellingham, WA

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined

Timeline

E- Commerce Business Owner

Self Employed “Bitsy and Binxy”
01.2023 - Current

Shipping Operations Manager

Makena Lane Boutique
09.2020 - 11.2023

Bachelor of Arts - Psychology And Education

Western Washington University

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Heather Burgess