Heather Burke
Reading,PA
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent time management skills and positive attitude and great time management.
Overview
18
18
years of professional experience
Work History
Operations Manager
FedEx
Breinigsville, PA
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Approve employee time off requests and fix time cards for missed/ double punches/ proper clock out times
- Analyzed and reported on key performance metrics to senior management
- Facilitated smooth collaboration between departments through clear communication channels
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Reduced turnaround time for project completion through effective resource allocation and team management
- Trained and guided team members to maintain high productivity and performance metrics
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Reported issues to higher management with great detail.
Package Handler Trainer
FedEx Ground
Breinigsville, PA
07.2022 - 12.2022
- Provided guidance to package handlers in order to help them achieve their individual goals within the organization's policies and regulations.
- Provided ongoing support after completion of training courses in order to ensure successful transition into daily operations.
- Prepared reports on trainee performance for management review.
- Ensured compliance with company policies regarding safety standards when handling packages in the warehouse environment.
- Participated in meetings with other trainers to discuss best practices for delivering effective training courses.
- Collaborated with supervisors to evaluate the effectiveness of training programs and suggest changes as necessary.
- Provided hands-on instruction to package handlers on proper handling techniques for packages of all sizes, shapes, weights, and fragility.
- Tracked progress of each trainee throughout the course by conducting periodic evaluations.
- Monitored performance of trainees during training sessions to identify areas that needed improvement or further instruction.
- Assisted in loading delivery trucks with prepared packages.
Package Handler
UPS
Reading , PA
04.2017 - 12.2021
- Organized packages according to type, size, destination, and other specifications.
- Assisted in loading delivery trucks with prepared packages.
- Managed time efficiently to meet or exceed productivity targets.
- Resolved conveyor system issues by clearing jams and blockages.
- Maintained clean and organized work area, adhering to safety standards.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Sorted packages to appropriate slide, line or belt for final distribution.
Certified Medication Technician
Elmcroft Assisted Living
Reading, PA
05.2014 - 10.2015
- Identified potential drug interactions and reported them promptly to the supervising nurse.
- Ensured that medication was stored correctly according to manufacturer guidelines and facility policies.
- Administered medications to residents in accordance with physician's orders, nursing standards, and state regulations.
- Monitored vital signs prior to administering medications and reported any changes or irregularities to the supervising nurse.
- Responded quickly and appropriately to all emergency situations related to patient health issues.
- Communicated effectively with family members about their loved one's current medical status.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Assisted patients with activities of daily living, including medication reminders.
- Maintained a clean and safe environment in the medication preparation area.
- Completed continuing education to stay updated on medication administration practices.
Coordinator/Medication Technician
Columbia Cottage Assisted Living
Wyomissing, PA
01.2012 - 03.2014
- Organized team events to promote a positive work environment.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
- Monitored vital signs before administering medications.
- Ensured that all prescribed medications were taken as ordered by physician.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Obtained, recorded and reported patient vital signs for medication administration.
- Assisted patients with activities of daily living, such as bathing, dressing, grooming, and eating.
- Encouraged patient participation in therapeutic activities such as walking, stretching exercises or physical therapy sessions.
Lead Medication Technician
Keystone Villa at Douglassville
Douglassville, PA
06.2006 - 01.2012
- Verified prescription orders against medical charts to ensure accuracy prior to filling requests.
- Maintained accurate records of patient's prescriptions and treatments.
- Assisted in the inventory management of controlled substances and other medications.
- Adhered strictly to HIPAA guidelines when handling patient information.
- Reported any adverse events or errors associated with the use of drugs to appropriate personnel.
- Ensured that all medications are administered according to physician instructions.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Assisted patients with activities of daily living, including medication reminders.
- Prepared and administered oral, topical, and injectable medications as directed by healthcare providers.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Completed continuing education to stay updated on medication administration practices.
- Utilized electronic health record systems for entering medication orders and patient information.
Education
Exeter Twp Senior High School
Reading, PA06-2022
Mixologist - Mixology
Allentown Bartending School
Allentown, PA01-2003
Skills
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Assignment Delegation
- Strategic Planning
Timeline
Operations Manager
FedEx
01.2023 - Current
Package Handler Trainer
FedEx Ground
07.2022 - 12.2022
Package Handler
UPS
04.2017 - 12.2021
Certified Medication Technician
Elmcroft Assisted Living
05.2014 - 10.2015
Coordinator/Medication Technician
Columbia Cottage Assisted Living
01.2012 - 03.2014
Lead Medication Technician
Keystone Villa at Douglassville
06.2006 - 01.2012
Exeter Twp Senior High School
Mixologist - Mixology
Allentown Bartending School
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