Heather Burley

• The Business Office Director is responsible for overseeing the general administration of the human resource and accounting control systems, functions and procedures for the property. Daily in this role you will perform Human Resource administrative duties for the property, including but not limited to; staff recruitment, payroll, maintenance of personnel files, employee orientation, and facilitating general employee issues and inquiries as directed. Daily in this role you will perform, administer, and oversee the activities of the accounting functions including but not limited to the daily deposit, daily census, accounts receivable/collections, accounts payable, and management reports. Perform accounts receivable duties, such as; sending resident billing statements, maintains daily census, post payments to residents’ accounts, make bank deposits, etc.
• Resolved any discrepancies between vendor invoices and purchase orders.

The Director of Administrative Services primarily oversees all community accounting functions, including accounts payable, accounts receivable, third party billing, and resident inquiries. Additionally, the Business Office Manager is the primary point of contact for human resources related functions and directly supervises the front desk/concierge staff. The Director of Administrative Services is always ready to assist other key roles within the facility when needed.

Accounting Management

Responsible for execution of all business office functions to include; accounts payable, accounts receivable, billing and resident inquiries.
Responsible for all accounting related to documenting, preparing, and distributing resident statements.
Responsible for aging/past-due account collections and analysis. Follow company collection policies and procedures to eliminate / reduce delinquent accounts. Makes recommendations to Executive Director regarding write-offs.

Human Resources

Assist all hiring managers with the recruiting and hiring process.
Ensures timely submission of biweekly payroll processing. Primary backup for all timecard processing.
Schedules new hire orientation and leads assigned segments.
Submits employee changes such as annual merit increases, change in position or status, and terminations timely.
Maintains on-site employee files in accordance with all company, state and federal requirements.
Tracks and assures all certifications and licenses are current and any annual reports are requested and processed.

Office Management

Responsible for ordering office supplies and other office function requirements within budget.

Responsible for the management of front desk/concierge staff including hiring and scheduling.

Education/Training:

Associate degree or above in accounting, finance, or human resources preferred.

Experience:

2-3 years of related experience preferred.

Training and Certifications:

Valid Driver’s License

Positive Driving Record

Must pass a background check and drug screen.

The Business Office Manager primarily oversees all community accounting functions, including accounts payable, accounts receivable, third party billing, and resident inquiries. Additionally, the Business Office Manager is the primary point of contact for human resources related functions and directly supervises the front desk/concierge staff. The Business Office Manager is always ready to assist other key roles within the facility when needed.

Accounting Management

Responsible for execution of all business office functions to include; accounts payable, accounts receivable, billing and resident inquiries.
Responsible for all accounting related to documenting, preparing, and distributing resident statements.
Responsible for aging/past-due account collections and analysis. Follow company collection policies and procedures to eliminate / reduce delinquent accounts. Makes recommendations to Executive Director regarding write-offs.

Human Resources

Assist all hiring managers with the recruiting and hiring process.
Ensures timely submission of biweekly payroll processing. Primary backup for all timecard processing.
Schedules new hire orientation and leads assigned segments.
Submits employee changes such as annual merit increases, change in position or status, and terminations timely.
Maintains on-site employee files in accordance with all company, state and federal requirements.
Tracks and assures all certifications and licenses are current and any annual reports are requested and processed.

Office Management

Responsible for ordering office supplies and other office function requirements within budget.

Responsible for the management of front desk/concierge staff including hiring and scheduling.

• Responsible for the financial functions of the facility. • Recording accurate revenue for all residents and payers • Accurate and timely billing and collections of all AR accounts • Meeting or exceeding cash collection and bad debt goals • Medicaid eligibility management in coordination with other team members and resident or family • Oversight of the Resident Trust process and all business related functions Essential Duties & Responsibilities • Supervises the Business Office and other administrative staff. • Monitors billing and collection activities. • Assures proper accounting procedures and controls are in place and followed. • Analyzes collections on a monthly basis. Assesses level of bad debt reserves, reviews and recommends write-offs. • Ensures procedures are followed to achieve an accurate and timely closing at month end. • Ensures all required records are maintained and submitted, as appropriate, in an accurate and timely manner and in compliance with federal and state regulations.