Heather Burley
Denton
Summary
Results-driven professional specializing in HR, management, and customer service. Proven track record of enhancing customer experience and improving satisfaction metrics. Committed to continuous learning and professional development. Reliable and adaptable in meeting diverse workplace expectations.
Overview
2026
2026
years of professional experience
Work History
Renovation Specialist/Technician
Residential Remodeling
Denton
2024 - Current
- Selected materials and finishes based on client preferences and budget.
- Prepared detailed plans and specifications for remodeling tasks.
- Applied various painting techniques to enhance aesthetic appeal of structures.
- Communicated effectively with clients throughout the renovation process.
Home Health Aide
Family Caregiver
Denton
2019 - 2024
- Supported elderly family member with daily living activities and mobility assistance.
- Monitored health conditions and prescriptions, reporting changes to healthcare professionals.
- Provided companionship and emotional support to foster well-being.
- Maintained effective communication with family members regarding needs and progress.
Corporate Recruiting/Talent Manager
Cheddar's Scratch Kitchen
Dallas
2016 - 2018
- Facilitated full-cycle recruiting for management positions, including sourcing, screening, and onboarding.
- Collaborated with operations leadership to accurately forecast recruitment needs.
- Partnered with District Area Management to identify candidates aligned with Cheddar's culture and skillset.
- Coordinated with compensation team to establish market salary ranges and facilitate candidate offers.
Restaurant Management Recruiter
Monica Bell & Associates
Dallas
2012 - 2016
- Sourced and placed qualified managers in local and national restaurants to meet client needs.
- Conducted thorough background checks and coordinated interviews for optimal candidate selection.
- Facilitated offer negotiations, ensuring competitive packages aligned with market standards.
- Acted as a key liaison between clients and candidates to guarantee cultural fit.
Server/Bartender/Manager/General Manager of Operations
Cheddar's Scratch Kitchen
Dallas
2005 - 2012
- Supervised daily dining and kitchen operations, ensuring adherence to brand standards.
- Managed budgets and tracked revenue, controlling inventory and minimizing waste for profitability.
- Oversaw recruitment, hiring, training, and scheduling of staff while delivering constructive feedback.
- Ensured compliance with health, safety, and sanitation regulations while monitoring food quality.
- Facilitated exceptional guest dining experiences to enhance loyalty and respond to customer feedback.
- Addressed team conflicts proactively, promoting collaboration and positive dynamics.
Education
Bachelor of Business Administration - Major in Human Resource Management
Texas Woman's University
Denton, TX08-2015
Skills
- Time management
- Scheduling coordination
- Task prioritization
- Problem solving
- Budgeting
- Teamwork and collaboration
- Self motivation
- Quality assurance
- Attention to detail
Timeline
Renovation Specialist/Technician
Residential Remodeling
2024 - Current
Home Health Aide
Family Caregiver
2019 - 2024
Corporate Recruiting/Talent Manager
Cheddar's Scratch Kitchen
2016 - 2018
Restaurant Management Recruiter
Monica Bell & Associates
2012 - 2016
Server/Bartender/Manager/General Manager of Operations
Cheddar's Scratch Kitchen
2005 - 2012
Bachelor of Business Administration - Major in Human Resource Management
Texas Woman's University