Heather Burnette
Tampa,FL
Summary
Accomplished Senior Account Manager with a proven track record of over 10 years of successful account management in various industries. Have excelled in strategic consultations and negotiations at ERTC Express, bringing over $3M in revenue under a year. Building long-term client relationships has allowed myself to be successful in every role. Seeking an account management position with a reputable company where the years of experience in sales and marketing can be utilized.
Overview
12
12
years of professional experience
Work History
Senior Account Executive
Ehlen Analytics
Tampa, FL
07.2024 - 11.2024
- B2B Digital Marketing sales
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Analyzed data to discover trends, informing market strategies, and objectives using Google Analytics and SEMrush
Account Executive
ERTC Express
Tampa, FL
06.2023 - 05.2024
- Consultant to small businesses for the Employee Retention Tax Credit Filing.
- Managed incoming calls, online leads, and prospecting daily: 100 calls with 3.5 hours of talk time
- Conducted strategic client consultations, overseeing the entire application process from eligibility analysis, necessary documentation retrieval, to IRS submission.
- Executive contract liaison and negotiation
- Problem-solving, Portfolio Management, and Financial Analysis
Account Executive
Accent Imaging, Inc.
Tampa, FL
12.2022 - 05.2023
- Office technology equipment sales from large format printers, multi-function copiers, scanners, and document management systems.
- Cold call, networking, and prospecting to obtain new clientele within territory.
- Met existing customers to review current services and expand sales opportunities.
Member Services Representative
East Lake Woodlands Country Club
Oldsmar, FL
02.2022 - 12.2022
- Customer service support and assistant for Director of Member Services
- Develop marketing material for all departments
- Collaborate with team members to develop and execute sales and marketing campaigns
- Maintain and optimize club profiles for multiple social media platforms
Senior Account Manager
CCJ Engineering
Clearwater, FL
04.2013 - 12.2021
- Managed clients and operations for process engineering consultant.
- Organized quotes, inventory control, financials, and QuickBooks management.
- Provide logistics support in a demanding manufacturing supply chain environment.
Education
Sales Certification -
RedRock Leadership
Tampa, FL03-2016
Bachelor's Degree - Applied Science In International Business
St. Petersburg College
Clearwater, FL06-2012
Skills
- Client Relationship-Building and Management
- Prospecting, Networking, and Lead Generation
- Consultative Selling and Effective upselling
- Full-Cycle Sales Process
- Territory Management and Forecasting
- CRM and Salesforce Proficiency
- B2B Sales and Customer Service
- Strong Contract Negotiation and Problem-Solving skills
- Goal-Oriented and Results-Driven
- Effective Communication and Presentation skills
Timeline
Senior Account Executive
Ehlen Analytics
07.2024 - 11.2024
Account Executive
ERTC Express
06.2023 - 05.2024
Account Executive
Accent Imaging, Inc.
12.2022 - 05.2023
Member Services Representative
East Lake Woodlands Country Club
02.2022 - 12.2022
Senior Account Manager
CCJ Engineering
04.2013 - 12.2021
Sales Certification -
RedRock Leadership
Bachelor's Degree - Applied Science In International Business
St. Petersburg College