Summary
Overview
Work History
Education
Skills
Timeline
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Heather Burnette

Heather Burnette

Tampa,FL

Summary

Accomplished Senior Account Manager with a proven track record of over 10 years of successful account management in various industries. Have excelled in strategic consultations and negotiations at ERTC Express, bringing over $3M in revenue under a year. Building long-term client relationships has allowed myself to be successful in every role. Seeking an account management position with a reputable company where the years of experience in sales and marketing can be utilized.

Overview

12
12
years of professional experience

Work History

Senior Account Executive

Ehlen Analytics
07.2024 - 11.2024
  • B2B Digital Marketing sales
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Analyzed data to discover trends, informing market strategies, and objectives using Google Analytics and SEMrush

Account Executive

ERTC Express
06.2023 - 05.2024
  • Consultant to small businesses for the Employee Retention Tax Credit Filing.
  • Managed incoming calls, online leads, and prospecting daily: 100 calls with 3.5 hours of talk time
  • Conducted strategic client consultations, overseeing the entire application process from eligibility analysis, necessary documentation retrieval, to IRS submission.
  • Executive contract liaison and negotiation
  • Problem-solving, Portfolio Management, and Financial Analysis

Account Executive

Accent Imaging, Inc.
12.2022 - 05.2023
  • Office technology equipment sales from large format printers, multi-function copiers, scanners, and document management systems.
  • Cold call, networking, and prospecting to obtain new clientele within territory.
  • Met existing customers to review current services and expand sales opportunities.

Member Services Representative

East Lake Woodlands Country Club
02.2022 - 12.2022
  • Customer service support and assistant for Director of Member Services
  • Develop marketing material for all departments
  • Collaborate with team members to develop and execute sales and marketing campaigns
  • Maintain and optimize club profiles for multiple social media platforms

Senior Account Manager

CCJ Engineering
04.2013 - 12.2021
  • Managed clients and operations for process engineering consultant.
  • Organized quotes, inventory control, financials, and QuickBooks management.
  • Provide logistics support in a demanding manufacturing supply chain environment.

Education

Sales Certification -

RedRock Leadership
Tampa, FL
03-2016

Bachelor's Degree - Applied Science In International Business

St. Petersburg College
Clearwater, FL
06-2012

Skills

  • Client Relationship-Building and Management
  • Prospecting, Networking, and Lead Generation
  • Consultative Selling and Effective upselling
  • Full-Cycle Sales Process
  • Territory Management and Forecasting
  • CRM and Salesforce Proficiency
  • B2B Sales and Customer Service
  • Strong Contract Negotiation and Problem-Solving skills
  • Goal-Oriented and Results-Driven
  • Effective Communication and Presentation skills

Timeline

Senior Account Executive

Ehlen Analytics
07.2024 - 11.2024

Account Executive

ERTC Express
06.2023 - 05.2024

Account Executive

Accent Imaging, Inc.
12.2022 - 05.2023

Member Services Representative

East Lake Woodlands Country Club
02.2022 - 12.2022

Senior Account Manager

CCJ Engineering
04.2013 - 12.2021

Sales Certification -

RedRock Leadership

Bachelor's Degree - Applied Science In International Business

St. Petersburg College

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Heather Burnette