Heather Burston
Owatonna,MN
Summary
Highly motivated Customer Service Professional with over 10 years of face to face and telecommunications provided services. Proven track record of high quality service and ability to multitask in fast-paced environments while maintaining accuracy and attention to detail."
Overview
11
11
years of professional experience
Work History
Art Coordinator, Championship and Other Jewelry
Jostens
Eagan, MN
01.2023 - 07.2024
- Coordinates and collaborates on championship jewelry, high school jewelry and other jewelry marketing requests for all art needs.
- Keeps organized track of all requests, revisions and events related to the art creation process, maintaining the records and updated databases for all programs.
- Searches and provides insight about previous art to both salesman and contractors.
- Issues and manages questions and concerns from both the Salesman and the contractors and keeps system track of these changes.
Customer Service Representative
Jostens
Owatonna, MN
06.2018 - 01.2023
- Coordinates and collaborates on championship jewelry orders, which includes working with Sports Marketing, Sales Representatives, and other Jostens departments.
- Assisting sales representatives with design specifications, offering suggestions, processing artwork tooling, product offering set up, obtaining licensing approvals, stone ordering, pricing, and commissioning, and preparing orders for order processing.
- Coordinating schedules with Art, Tooling, and Manufacturing facilities, and following up on pending orders.
Assistant Customer Service, Championship
Jostens
Owatonna, MN
01.2017 - 06.2018
- Primary Team Member for loading and correcting Ring Designer Assets.
- Supports both the Championship and High School Rep Services Team Members.
- Processes and releases purchase orders and their reports.
Sales and Service Associate, and Subject Matter Expert
Jostens
Owatonna, MN
07.2013 - 01.2017
- Member of Recognition Committee Meetings.
- Contributor to the Representative Back Office, Photo Assistant, Help Phone Line, and its written processes.
- Assisted over 100 Jostens Sales Representatives, served on all Help Phone Lines.
Education
Bachelor of Arts - Advertising
Minneapolis College of Art And Design
Minneapolis, MNSkills
- Communication
- Delivery Scheduling
- Problem Resolution
- Flexible and Collaborative
- Technical Writing
- Detail Orientated
- Adaptability
- Organized
- Knowledgebase Proficiency
- Microsoft Office Suite
- Cisco Finesse and Five9
- Oracle Database System
- OnBase Service Platform
- SharePoint Collaboration Software
- Excellent team player
- Superior time management
- Follow-up skills
- Professional telephone demeanor
Timeline
Art Coordinator, Championship and Other Jewelry
Jostens
01.2023 - 07.2024
Customer Service Representative
Jostens
06.2018 - 01.2023
Assistant Customer Service, Championship
Jostens
01.2017 - 06.2018
Sales and Service Associate, and Subject Matter Expert
Jostens
07.2013 - 01.2017
Bachelor of Arts - Advertising
Minneapolis College of Art And Design
Similar Profiles
Eve BoyerEve Boyer
Office Assistant at JostensOffice Assistant at Jostens
Sedona MillerSedona Miller
Yearbook Staff Member at JostensYearbook Staff Member at Jostens
Megan RiderMegan Rider
Photographer at JostensPhotographer at Jostens
Donald KennedyDonald Kennedy
Printing Press Operator at JostensPrinting Press Operator at Jostens
Tanner GreffTanner Greff
Guest Service Leader at Kwik TripGuest Service Leader at Kwik Trip