Heather Burton

Dynamic leader with a proven track record in team building and operational excellence. Skilled in strategic thinking and problem-solving, driving measurable results in high-performing environments.

• Property Manager, Innovative Management Services, Gainesville, FL
• Property Manager, Vizcaya Apartments, Gainesville, FL

• QuickBooks Live Expert/Lead, Intuit QuickBooks Live, Mountain View, CA, 04/01/21, Present, Played a key role in supporting the expert team by facilitating ongoing training, fostering team morale, addressing all M1 needs, and delivering exceptional customer service and support to both team members and customers., Played an integral role in building a successful, high-performing team (10/01/24 - 07/01/25)., Provided expert lead support to team members through leadership in support room channels and one-on-one coaching., Assisted Team Manager, Terrance Clark, with developing a format for detractor call evaluations to improve team performance and client satisfaction., Created and presented engaging weekly video training sessions to upskill team members and drive operational excellence., Consistently exceeded all performance metrics on a monthly basis, earning M1 & M2 nominations for career trajectory within the first year of the lead position., Developed training deck for Schedule Adherence: Unproductive Time now used across the department.
• Owner/Operator, Burton Bookkeeping, LLC, Cullman, AL, 09/01/23, Present, Full service and cleanup bookkeeping provided to QuickBooks Online clientele.
• Chief Operating Officer, Second Story Property Management, Chattanooga, TN, 03/01/17, 01/01/20, Key part of the core team that launched this company from its inception. Lead operations for 28 properties (1.8 million square feet) of Class A and B mixed-use commercial and residential properties for a full-service real estate management and brokerage service, including managing a team of nine across three departments: leasing, accounting, and maintenance. Manage more than $1.3 million in transactions per month. Ensure standards for quality control and customer service are met or exceeded. Resolve problems quickly and efficiently to foster customer loyalty., Maintained strong focus on accounting and financial planning, budget management, financial reporting, and forensic accounting, including transactions in excess of $17M in 2018., Implemented and managed operational policies and procedures for maintenance and accounting departments. Saved one client more than $200,000 from its previous budget and another client $35,000 on an HVAC problem through vendor negotiations., Generated 75 percent profit in 2019 after launching a janitorial division. Saved the company thousands per year on employee insurance after researching and switching companies.
• Owner/Operator, Clean by Design, Chattanooga, TN, 04/01/08, 03/01/17, Operated women-owned small business cleaning service for residential and commercial cleaning. Led all aspects of operations, including acquiring new clients, sourcing and hiring associates, and setting standards for customer experience to keep ongoing clients. Implemented and maintained all bookkeeping and accounting procedures including profit and loss statements, accounts receivable, payroll, and income taxes.
• Admin. Asst./Quality Control Expo Manager, Outback Steak House, Chattanooga, TN, 05/01/07, 05/01/15, Led quality control standards for a busy restaurant with demanding standards. Managed many aspects of Human Resources, including new-hire training, employee relations, payroll, employee benefits and onboarding (documentation, insurance, payroll systems). Accurately and efficiently prepared monthly profit & loss reports, month-end reports, inventory, and cost percentage reports.
• Manager, Pelican Foods of Gainesville, Inc., DBA Ballyhoo Grill, FL, 03/01/06, 03/01/07, Led team of more than 80 for a popular restaurant, including sourcing, hiring, coaching, training, and rewarding employees, including terminating those who underperformed. Set schedules, ensured staff optimization, and ensured quality standards were met. Performed tight financial controls around inventory control, accounts payable and accounts receivable. Wrote weekly and monthly reports and financial results.