Heather Bush

• Audits roughly 15+ batch records daily, for compliance with GMP standards and accuracy of information.
• Checks SAP and LIMS programs for lab results as well as material status, such as 'blocked, released, or rejected'.
• Responsible for the release of raw material and finished goods when determined to meet proper quality expectations.
• Emails any corrections needed to batch records or lab work to the appropriate party/individual and escalates anything out of compliance to higher-ups to issue deviations and investigations as needed.
• Communicates through Microsoft Teams daily with different departments, especially working closely with the lab (regarding getting high-priority records tested and released as quickly and accurately as possible for customer satisfaction).
• Filing of released records, as well as pulling old files for reference as needed, is also common during the workweek.

• Operating lab equipment as a Pharmaceutical Technician II before moving to QA in November 2024.
• Setting up and running labs in accordance to batch records to create medicine, taking readings/samples as needed, and troubleshooting as required.
• As a technician, I was responsible for weighing and drumming of raw material according to batch specifications, scanning material into the lab for use and issuing it to the current batch record as required, as well as prompt and correct drop off of samples to QA or QC locations. As QA, I now test these samples via loose bulk density, tap bulk density, loss of drying, partial size analysis, and visual inspection determined by batch record specifications.
• Conducted investigations into questionable test results.
• I was second in command beneath my lab lead, and responsible for making sure the batches ran as smoothly as possible. I now audit records for accuracy and completion, working closely with production to fulfill any corrections needed.
• In the lab I was responsible for daily data entry, especially when monitoring the machines and taking readings at required intervals. I now also input shift notes, help manage our batch records tracker, and prioritize end-of-month tasks via Teams. I often use Adobe to print "A or B" pages of the master batch record process sheets as needed by labs.
• Maintaining proper drug storage procedures, registries, and records for controlled drugs.
• Trained junior QA associates on best practices and methodologies for efficient performance within the team.

GardaWorld - Toyota, Georgetown, KY 2019-11 2020-06

• Answered emergency calls and dispatched emergency responders as needed, including fire and medical teams. • Monitored badge use for entry and exit, monitored and reviewed camera footage, monitored weather and sent alerts as needed. • Daily data entry and customer service. • Made badges for new hires, managed a high-stress environment while multi-tasking to complete all necessary duties • Completed reports and documented any thefts or accidents on Toyota property • I was Officer of the Month once during my employment and got along well with all of my higher ups and coworkers • My security chief and supervisors praised me quite often for doing what they asked in a timely fashion, as well as dependability. • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations. • Answered and directed phone calls and responded to emails. • Followed established protocols for professional handling of emergencies. • Directed responders using assigned mapping systems for timely emergency attendance. •Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes. • Maintained accurate records of all dispatched calls, improving data tracking for future analysis. • Maintained high levels of confidentiality and discretion with sensitive information.

Cashier/Food Prep SodexoMAGIC - Toyota, Georgetown, KY

2019-09 2019-10

•Food preparation. • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked. • Followed food preparation and storage guidelines established by Health Department. • Stored food products following proper handling and preservation methods. • Operated cash register to process sales transactions, handle cash and make change. • Operated and sanitized kitchen and food preparation equipment. • Entered food and beverage orders into POS system. • Cleaned and organized condiment and beverage stations to maintain tidiness. • Accurately handled cash register transactions while providing excellent customer service. • Counted and balanced the cash drawer at the beginning and end of shift to reduce errors and theft.

Team Member Kelly Services - Toyota, Georgetown, KY

2018-05 2019-08

• Worked on assembly line in the Plant 2 paint department • I was on a three-job rotation working with sealer • We did generally around 400 cars a night, sometimes more or less depending on demand • Worked with different types of tools to ensure there were no holes in the sealer which ensured no water leaks. • Kept work areas clean, organized, and safe to promote efficiency and team safety. • Contributed to team success by completing jobs quickly and accurately. • Learned all required tasks quickly to maximize performance. • Worked different stations to provide optimal coverage and meet production goals. • Maintained a productive, efficient approach to all tasks.

• Later worked on a paint inspection line, catching and repairing defects on vehicle bodies before they moved into assembly. • Performed frequent visual inspections to root out tolerance and compliance issues.

Janitor Superior Maintenance Company - Toyota, Georgetown, KY

2018-04 2018-05

• Cleaned bathrooms in Lexus plant at Toyota, cleaned up minor spills or leaks, called in repairs as needed, took out trash twice a night, other duties as assigned. • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness. • Responded immediately to calls from personnel to clean up spills and wet floors. • Emptied trash cans and recycling bins to keep building clean and free of germs. • Replaced and refilled paper towel and toilet paper dispensers for users' convenience. • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift. • Checked in and stocked inventory throughout the facility.

Team Member ResourceMFG - Toyota, Georgetown, KY

2017-05 2018-03

• Worked lineside in the Lexus plant at Toyota, assembling small parts to feed into the production line • Was on a three-job rotation including door line in which I loaded mirrors and switch bases among other things onto a dolly, IP line in which I assembled the cover for IPS and sent to the line, and then door line 2, which involved the rear windows and window motors for the doors among other items. • Kept work areas clean, organized, and safe to promote efficiency and team safety. • Contributed to team success by completing jobs quickly and accurately. • Learned all required tasks quickly to maximize performance. • Worked different stations to provide optimal coverage and meet production goals. • Maintained a productive, efficient approach to all tasks. • Developed strong cooperative relationships with coworkers and managers. • Resolved issues quickly to maintain productivity goals. Inspected final products to assess compliance with quality standards and established tolerances.

Team Leader Global Sustained Quality, Toyota, Georgetown, KY

2016-07 2017-05

• Trained team members on new inspection processes, managed my own team, performed routine audits to ensure proper work, safety, and inspection methods • Was required to write up new work instructions for new sorts presented to us by receiving inspection. • Inspected parts myself when there were more jobs than team members available. • I was promoted from Inspection to Team Leader rather quickly. • Input data at the end of the shift on how many parts were inspected and the outcome of each process. • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards. • Supervised team members to confirm compliance with set procedures and quality requirements. • Established open and professional relationships with team members to achieve quick resolutions for various issues. • Frequently inspected the production area to verify proper equipment operation. • Collected, arranged, and input information into the database system. • Frequently learned new jobs and taught them to my team members.

• Stocking merchandise after hours, unloading freight on nights with double trucks, tidying the hardware department (my assigned area), and assisting other departments as needed.
• Scanned the entire store and printed reports for inventory replenishment.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Inspected inventory to identify shortages and maintain consistent inventory.
• Stocked shelves, racks, and cases with new or transferred merchandise.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to pass by easily.
• Moved merchandise using forklifts, pallet jacks, and hand trucks.

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(This job was done during a brief medical leave from Toyota/Kelly Services when I was injured. It was temporary, and I later returned full-time at Toyota.)