Heather Butler
Fredericksburg,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Engineer 1
GEICO Insurance Company
04.2023 - Current
- Primary technical support and delivery of multiple weekly, monthly, quarterly, and annual statistical filings
- Executing and validating scripts to create filings based on statistical plans
- Creating DML statements for data fixes and table updates following appropriate code migration guidelines and testing
- Validating data against balancing sources
- Conducting root-cause analysis and updating ETL flows
- Creating, updating, executing SQL statements to pull details from large data sets for business use or inquiries from external agencies
- Support to team members using business knowledge for modernization of systems or changes required by external agencies
- Impact analysis on statistical filings for required business changes and/or changes in statistical plans.
Senior Software Analyst
GEICO Insurance Company
08.2022 - 04.2023
- Collaborate with other analysts, developers, and product owners
- Replicate bugs understanding whether a bug is new or environmental
- Conduct deep-dive data analysis
- Assess impact of bugs and escalate issues for addressing
- Work independently and with developers on root cause analysis
- Clearly document in Azure DevOps
- Provide Testing support for changes implemented.
Production Systems Analyst
GEICO Insurance Company
09.2016 - 08.2022
- Maintenance and submission of Statistical Reporting tables and filings
- Documenting clear and concise instructions for review and submission
- Managing projects for impact analysis on downstream systems to include testing of changes
- Develop and maintain working relationships with internal and external stakeholders
- Analyzing and balancing filing data against other internal data sources.
Statistical Budget Analyst
GEICO Insurance Company
09.2014 - 09.2016
- Maintenance and submission of Statistical Reporting tables and filings
- Documenting clear and concise instructions for review and submission
- Managing projects for impact analysis on downstream systems to include testing of changes
- Develop and maintain working relationships with internal and external stakeholders
- Analyzing and balancing filing data against other internal data sources.
Supervisor
GEICO Insurance Company
07.2010 - 09.2014
- Provided leadership and guidance to a team of 10 or more associates
- Led the team into changes, administrative work, coaching, hiring, and project management
- Worked with management in other internal departments on projects
- Performed work alongside my team when needed to meet company TIP guidelines.
Payment Recovery Examiner (Part-time)
GEICO Insurance Company
10.2005 - 07.2010
- Maintained diary of subrogation claims for associates needing assistance
- Established and distributed status reports to promote efficiency gains and establishment of annual business plan
- Created and administered training to new subrogation and liability associates regarding proper subrogation handling.
Payment Recovery Supervisor
GEICO Insurance Company
10.2004 - 10.2005
- Provided leadership and coaching to a team of 8 associates
- Developed performance goals and associate resources.
Additional Roles
GEICO Insurance Company
06.1995 - 10.2005
- Intake Analyst for the Special Investigative Unit
- Claims Service Representative (Liability)
- Claims Service Representative (Emergency Road Service)
- Underwriting Technician (Overseas Insurance)
- Processing Clerk (Part-time Mail Center).
Education
High School Diploma -
Stafford Senior High School
Fredericksburg, VA06.1996
Skills
- Deadline Management
- Project Management
- Data Analysis and Validation
- Statistical Reporting
- Change Testing
- Insurance Industry Knowledge
- Microsoft Office
- Azure DevOps
- Oracle Databases
- Data Management Console
- Excel Functions
- SQL
- Data Cleaning
- SQL Databases
- Analytical Problem Solving
- Statistical Analysis
- Attention to Detail
- ETL processes
- Report Preparation
- Clear and Concise Communication
- Process Improvement
- Use Cases
- Technical Support
- Documentation Management
Personal Information
Title: Systems Engineer
Timeline
Engineer 1
GEICO Insurance Company
04.2023 - Current
Senior Software Analyst
GEICO Insurance Company
08.2022 - 04.2023
Production Systems Analyst
GEICO Insurance Company
09.2016 - 08.2022
Statistical Budget Analyst
GEICO Insurance Company
09.2014 - 09.2016
Supervisor
GEICO Insurance Company
07.2010 - 09.2014
Payment Recovery Examiner (Part-time)
GEICO Insurance Company
10.2005 - 07.2010
Payment Recovery Supervisor
GEICO Insurance Company
10.2004 - 10.2005
Additional Roles
GEICO Insurance Company
06.1995 - 10.2005
High School Diploma -
Stafford Senior High School