HEATHER BUTLER
Fulton,NY
Summary
Dynamic, tenacious, and results-oriented leader with over 25 years of cross-industry experience in customer service.
Overview
4
4
years of professional experience
Work History
Teacher | Administrator | Technology & Media Instructor
Omega Private Academy
Douglasville, GA
- Inspired academic and creative excellence by teaching journalism, yearbook, photography, and digital literacy.
Assistant Manager | ABO/NCLE Apprentice | Ophthalmic Technician
America’s Best Contacts & Eyeglasses
Douglasville, GA
- Commanded front and back-end operations for a thriving optical business. Spearheaded personalized customer service.
Area Merchandiser (Atlanta Market) | Assistant Store Manager
Banana Republic Inc.
Marietta, GA
- Drove $50M+ in annual sales by reimagining the in-store experience. Created high-impact floor plans, executed visual merchandising.
Store Manager
Swim-N-Sport Inc.
Atlanta, GA
- Orchestrated every facet of boutique retail operations. Developed elite sales training systems that boosted customer engagement.
Regional Customer Service Rep | Mid-West & Southeast US
Arch Chemicals Inc.
Smyrna, GA
- Trusted to manage over 700 accounts across key national regions. Delivered exceptional service in logistics and customer relations.
Lifestyle Director
RLC Communities
Indian Land, SC
02.2021 - Current
- Promoted a positive living environment by addressing resident concerns promptly and effectively.
- Increased community engagement by organizing various social, educational, and recreational activities for residents.
- Organized special interest clubs tailored to specific hobbies or passions appealing to different members of the community.
- Designed comprehensive monthly activity calendars that catered to the interests of a wide range of residents.
Education
Business Management, A.S. Degree - undefined
West Georgia Technical College
Douglasville, GA01.2009
High School Diploma - undefined
South Cobb High School
Austell, GA01.2001
Skills
- Business Development & Sales Strategy
- Leadership Training & Team Empowerment
- Operational Excellence & Process Optimization
- Customer Experience Mastery
- Marketing, Merchandising & Brand Positioning
- Healthcare & Medical Office Operations
- High-Volume Call Center & Dispatch Management
- Conflict Resolution & Communication Expertise
Custome
- - Mentored staff and built a cross-trained, resident-first team culture
- - Fostered strong resident-family relationships and improved retention through engagement
- - Coordinated community-wide events, wellness initiatives, and off-site excursions
- - Developed and managed a monthly activities calendar tailored to resident preferences
- - Directed daily dining operations and ensured high service standards for over 200 residents
- Promoted within Resort Lifestyle Communities from Dining Room Supervisor to Lifestyle Director, overseeing operations
Timeline
Lifestyle Director
RLC Communities
02.2021 - Current
Teacher | Administrator | Technology & Media Instructor
Omega Private Academy
Assistant Manager | ABO/NCLE Apprentice | Ophthalmic Technician
America’s Best Contacts & Eyeglasses
Area Merchandiser (Atlanta Market) | Assistant Store Manager
Banana Republic Inc.
Store Manager
Swim-N-Sport Inc.
Regional Customer Service Rep | Mid-West & Southeast US
Arch Chemicals Inc.
Business Management, A.S. Degree - undefined
West Georgia Technical College
High School Diploma - undefined
South Cobb High School