Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather Buyak

Holt

Summary

Results-driven Account Manager with a proven track record of cultivating client relationships and ensuring customer satisfaction. Recognized for increasing revenue through effective account management strategies and seamless collaboration across departments. Skilled in identifying client needs and delivering tailored solutions to enhance client loyalty and drive overall business success.

Overview

17
17
years of professional experience

Work History

Account Manager

PowerHouse Retail Services
04.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
  • Reviewed and identified invoicing discrepancies and unsent invoices, providing timely feedback and documentation to the accounting team for resolution.
  • Communicated with customer contacts to follow up on aging invoices, ensuring accurate records and promoting timely payment.

Exterior Services Coordinator

PowerHouse Retail Services
01.2022 - 04.2024
  • Responded to customer calls regarding landscaping and snow removal services, providing timely and professional support.
  • Dispatched contractors to resolve service issues and ensure prompt completion of work orders.
  • Uploaded and managed proposals for out-of-scope services, ensuring accurate documentation and client approval.
  • Maintained consistent day-to-day communication with store-level contacts to address concerns, coordinate services, and build strong client relationships.
  • Collaborated with internal teams and external vendors to ensure service quality and customer satisfaction.

General Manager

Little Caesars
05.2017 - 12.2021
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Completed physical inventory counts each month.
  • Developed employee skills development guidelines to deliver best-in-class customer experience.
  • Guided team members with clear directions, timelines, and feedback.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Managed opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Practiced proper safety and sanitation standards.
  • Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Prepared food items according to recipe to drive quality and consistency.

General Manager

Little Caesars
04.2014 - 05.2017

Assistant Manager

Little Caesars Pizza
08.2008 - 04.2014

Education

Diploma -

Pewamo-Westphalia Jr/Sr High School
Pewamo, MI
05.2006

Skills

  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Food Preparation and Safety
  • Performance improvement
  • Operations management
  • Verbal and written communication
  • Staff training/development
  • Efficient multi-tasker
  • Consistently meet goals
  • Deadline-oriented
  • Effective leader

Accomplishments

  • Recipient of Powerhouse Directors Award (2022): Recognized for outstanding customer service and dedication to client satisfaction.
  • Completed FranklinCovey Emerging Leaders Program (2023): Gained foundational leadership skills with a focus on effective communication, accountability, and team collaboration.
  • Completed FranklinCovey Next Business Leaders Program (2024): Advanced leadership training focused on strategic thinking, influence, and driving business outcomes.
  • Team of the Year – Powerhouse Exteriors (2024): Contributed to a high-performing team recognized company-wide for excellence in service delivery and teamwork.

Timeline

Account Manager

PowerHouse Retail Services
04.2024 - Current

Exterior Services Coordinator

PowerHouse Retail Services
01.2022 - 04.2024

General Manager

Little Caesars
05.2017 - 12.2021

General Manager

Little Caesars
04.2014 - 05.2017

Assistant Manager

Little Caesars Pizza
08.2008 - 04.2014

Diploma -

Pewamo-Westphalia Jr/Sr High School

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