Heather Byrd
Bonaire,USA
Summary
Dynamic leader with extensive experience in the United States Air Force, specializing in team leadership and employee training. Recognized for effectively educating teams on health and wellness while fostering collaboration through strong communication and interpersonal skills. Proven track record in managing diverse teams and enhancing operational efficiency, committed to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development to further enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Special Agent
United States Air Force
Bonaire, GA
10.2022 - Current
- Conducted interviews in criminal investigations using motivational, confrontational, and cognitive interviewing.
- Administered physical training tests and body composition measurements.
- Mentored colleagues and leadership on implementing effective sleep and nutrition routines.
- Conducted background checks on potential employees for security clearance purposes.
- Utilized advanced computer systems to access data on individuals of interest and generate investigative leads.
- Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations.
- Utilized technology and software tools for data analysis, surveillance, and case management.
- Testified in court cases to back up case evidence and detail timelines.
- Executed search warrants and seized contraband items as evidence in cases.
- Worked closely with local law enforcement to investigate crime scenes and collect evidence.
- Secured evidence from crime scenes, bodies, and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
- Coordinated with legal teams to ensure compliance with laws and regulations during investigations.
- Liaised with multiple agencies in criminal investigations.
- Actively recruits for the Office of Special Investigations (OSI), ensuring the best and brightest are promoted to excellence in OSI.
Intelligence Analyst
United States Air Force
Honolulu, HI
09.2018 - 10.2022
- Mentored service members to support personal growth across professional, physical, and psychological aspects.
- Led engaging fitness training sessions targeting airmen's physical improvement.
- Oversaw physical training initiatives, achieving operational fitness goals.
- Educated multiple airmen on health and wellness topics, including sleep, and nutrition.
- Educated co-workers and leaders on the importance of the four pillars of the Air Force: spiritual, physical, mental, and social.
- Oversaw the daily responsibilities of a 14-member team, fulfilling mission requirements promptly.
- Individually supervised and trained two airmen, ensuring that they met the demands of the Air Force.
- Acted as Subject Matter Expert (SME) and successfully delivered reports.
- Assessed critical information derived from diverse intelligence types like imagery and geospatial.
- Collaborated effectively with diverse coworkers to achieve objectives.
- Enhanced collaboration within team settings, boosting workplace productivity.
- Utilized specialized software to interpret aerial imagery data, identifying potential threats and targets.
- Developed structured reports leveraging insights obtained through spatial assessments.
Assistant Store Manager/Interim Store Manager
Natural Grocers by Vitamin Cottage
Longmont, CO
12.2012 - 05.2017
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- In charge of approximately 30 employees, responsible for the successful operation of the store, and its profitability.
- Managed training, directed, and monitored all departments and staff.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Organized weekly meetings with department heads to review progress on key objectives.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Education
MS - Sports and Health Science
American Military University
BSW -
University of Wyoming
Skills
- Team leadership
- Customer service
- Fitness education
- Interview techniques
- Employee training
- Interpersonal skills
- Effective communication
- Health communication
- Attention to detail
- Team collaboration
Training
- Managing emotions under pressure
- Dealing with difficult people
- Getting it done while staying sane
References
References available upon request.
Timeline
Special Agent
United States Air Force
10.2022 - Current
Intelligence Analyst
United States Air Force
09.2018 - 10.2022
Assistant Store Manager/Interim Store Manager
Natural Grocers by Vitamin Cottage
12.2012 - 05.2017
MS - Sports and Health Science
American Military University
BSW -
University of Wyoming
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