Summary
Overview
Work History
Education
Skills
Timeline
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Heather Cain

Scotts,Michigan

Summary

Talented Service Process Lead with highly developed skills in service repairs and process changes. Sound knowledge of service operations. Well-versed in streamlining and optimizing processes to exceed customer expectations.

Overview

12
12
years of professional experience

Work History

Service Process Lead

Stryker
03.2020 - Current
  • Observe safety practices and uphold standards.
  • Supervise processes to eliminate weak points or bottlenecks in business operations.
  • Schedule appropriate number of employees to complete service repair.
  • Monitor tool use and perform repairs.
  • First line of defense for line down situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Proven ability to learn quickly and adapt to new situations

Repair Technician

Stryker
05.2013 - 03.2020
  • Completed all repairs promptly on time and to high quality standards.
  • Maintained inventory of repair supplies and ordered parts to minimize down time.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Followed detailed repair and maintenance procedures for customer products.
  • Inspected and tested with minimal defects 99.9%
  • Maintained strong focus on safety and efficiency to provide better ex·perience for customers

Assembler

Stryker
02.2011 - 05.2013
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Followed outlined specifications to implement assembly plans.
  • Maintained high quality with minimal quality defects

Education

Some College (No Degree) -

Kalamazoo Valley Community College
Kalamazoo, MI

High School Diploma -

Vicksburg High School
Vicksburg, MI
06.2007

Skills

  • High Achiever
  • Fast learner
  • Attention to detail
  • Time Management
  • Detail-oriented
  • Flexibility
  • Problem Solver

Timeline

Service Process Lead

Stryker
03.2020 - Current

Repair Technician

Stryker
05.2013 - 03.2020

Assembler

Stryker
02.2011 - 05.2013

Some College (No Degree) -

Kalamazoo Valley Community College

High School Diploma -

Vicksburg High School

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Heather Cain