Summary
Overview
Work History
Education
Skills
Timeline
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Heather Caldera

Hobbs

Summary

Dynamic and detail-oriented professional with extensive experience in food service, including a role at Dunkin' Donuts. Proven ability to enhance customer satisfaction through exceptional service and teamwork. Skilled in food safety and sanitation, with a strong focus on maintaining cleanliness and efficiency in fast-paced environments. Would like to learn something different than food industry. Willing to learn office work

Overview

2026
2026
years of professional experience

Work History

Baker

Dunkin' Donuts
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Crew Member

Sonic
08.2019 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.

Barista

Under Grounds
05.2023 - 11.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Hobbs High School
Hobbs Nm
05.2022

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation
  • Attention to detail
  • Cleanliness standards
  • Time management
  • Opening and closing duties
  • Basic math
  • Stock rotation
  • Ingredient selection
  • Team collaboration
  • Hand-eye coordination
  • Production scheduling
  • Solid problem solver
  • Food handling standards
  • Teamwork and collaboration
  • Multitasking
  • Clear communication
  • Critical thinking
  • Active learning
  • Order taking
  • Multitasking Abilities
  • Excellent communication

Timeline

Barista

Under Grounds
05.2023 - 11.2024

Crew Member

Sonic
08.2019 - Current

Baker

Dunkin' Donuts

Hobbs High School

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Heather Caldera