Summary
Overview
Work History
Education
Skills
Timeline
Intern
Heather Calderone

Heather Calderone

Lockport,NY

Summary

Experienced business leader prepared for this role with focus on strategic growth and operational excellence. Proven sales track record in driving results. Skilled in sales, management, financial oversight, and relationship building. Driven, Self-motivated, Adaptable, reliable, and solution-oriented in dynamic environments.

Overview

21
21
years of professional experience

Work History

Principal/Owner/CEO

Calderone Agency of WNY, Inc.
03.2016 - Current


  • Increased revenue 300% within first three years of business through effective selling, marketing and advertising strategies.
  • Self-motivated, with a strong sense of personal responsibility.
  • Established measurable goals related to sales targets.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Led all day-to-day operations, working efficiently and productively.
  • Implemented best practices related to governance, compliance adherence, and risk mitigation processes
  • Optimized supply chain management practices to reduce lead times while maintaining product quality standards consistently across all service offerings.

Sales, Service and Hiring Managment

GEICO
01.2005 - 03.2016
  • Exceeded sales targets consistently by employing effective closing techniques and addressing objections tactfully.
  • Established measurable goals related to sales targets, operational efficiency markers, customer satisfaction ratings – driving continuous improvement initiatives throughout the organization's tenure as Principal Owner.
  • Managed approximately 1000 incoming calls, emails and faxes per day from customers
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Coached employees through day-to-day work and complex problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Arts - Legal Studies

State University of New York At Buffalo
Buffalo, NY
12-2004

Skills

  • Sales strategy development
  • Cash flow optimization
  • Profit and loss analysis
  • Marketing tactics
  • Problem-solving abilities
  • Effective leader
  • Multitasking Abilities

Timeline

Principal/Owner/CEO

Calderone Agency of WNY, Inc.
03.2016 - Current

Sales, Service and Hiring Managment

GEICO
01.2005 - 03.2016

Bachelor of Arts - Legal Studies

State University of New York At Buffalo

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