Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Callanan

Peabody,MA

Summary

Proven track record of enhancing customer satisfaction and team efficiency, notably at Brooksby Village. Expert in food safety and sanitation practices, coupled with exceptional interpersonal communication skills, significantly improved dining experiences. Demonstrated adaptability and a strong work ethic, driving positive outcomes in fast-paced environments.

Overview

2025
2025
years of professional experience

Work History

Dining Associate

Brooksby Village
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Assisted in menu development to ensure variety and appeal, driving repeat business.
  • Maintained a clean and inviting dining area, ensuring a positive guest experience.
  • Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.

Paraprofessional Aide

City of Peabody
10.2014 - Current
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Assisted teachers in managing classroom behavior, contributing to a focused and positive learning environment.
  • Monitored student understanding during lessons, providing immediate feedback to clarify misconceptions as necessary.
  • Fostered a safe and inclusive atmosphere by promptly addressing incidents of bullying or other inappropriate behavior.
  • Implemented behavior management strategies effectively, leading to decreased disruptions in the classroom setting.
  • Participated in professional development opportunities, continuously refining teaching techniques for improved student outcomes.
  • Utilized various instructional tools and resources for a more interactive learning environment, enhancing student engagement.
  • Provided essential support during standardized testing periods, ensuring proper accommodations were implemented for students with specific needs.
  • Promoted a growth mindset among students by encouraging perseverance and resilience in the face of difficulty.
  • Improved student engagement through the use of hands-on activities and real-world examples relevant to their lives.
  • Contributed to increased overall academic achievement by consistently implementing effective instructional strategies under teacher guidance.
  • Facilitated small group work, enabling students to develop critical thinking skills as they explored topics more deeply together.
  • Reported on student progress, behavior, and social skills to parents.
  • Enhanced student comprehension by providing one-on-one support and carefully tailored instruction methods.
  • Supported diverse learners by adapting instructional materials, making them accessible to all students regardless of background or ability level.
  • Maintained accurate records of student progress, enabling timely interventions and support when needed.
  • Supported classroom teachers in the design of assessments, ensuring students'' mastery of learning objectives was accurately measured.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Helped teacher prepare instructional material and displays.
  • Enforced rules and instructions to maintain discipline.

Education

None - Early Education

North Shore Community College
Danvers, MA

High School Diploma - Floriculture

Essex Agricultural And Technical Inst.
Danvers, MA
04.1988

Skills

  • Excellent customer service
  • Strong Work Ethic
  • Reliability and punctuality
  • Food safety knowledge
  • Sanitation Practices
  • Professional Appearance
  • Table setting expertise
  • Interactive communication skills
  • Flexibility in scheduling
  • Table setup
  • Table clearing
  • Food safety understanding
  • Timely food delivery
  • Table Bussing
  • Dining room organization
  • Beverage Preparation
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Cleaning
  • Excellent Communication
  • Clear Communication
  • Customer Satisfaction
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Safety awareness
  • Food Safety
  • Decision-Making
  • Customer Engagement
  • Safe Food Handling
  • Cleaning procedures
  • Relationship Building

Timeline

Paraprofessional Aide

City of Peabody
10.2014 - Current

Dining Associate

Brooksby Village

None - Early Education

North Shore Community College

High School Diploma - Floriculture

Essex Agricultural And Technical Inst.
Heather Callanan