Heather Callen
Fontana,USA
Summary
Hardworking employee with customer service, multitasking, and communication skills. Devoted to promoting safety and positivity in communities and the working environment.
Overview
12
12
years of professional experience
Work History
Barista
Starbucks
Ontario, California
08.2020 - Current
- Provided exceptional customer service by engaging with customers and fulfilling orders.
- Helped organizations and celebrated communities in our area by creating a safe space of gathering.
- Maintained cleanliness and organization of work areas and equipment.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Resolved customer complaints effectively to enhance guest satisfaction experiences.
Shift Leader
Enhance Hospitality Inc, Starbucks
Montclair, California
03.2024 - 08.2024
- Supervised daily operations and maintained high service standards.
- Resolved customer complaints and enhanced guest satisfaction experience.
- Implemented health and safety protocols to ensure a safe environment.
- Managed inventory levels and ensured product availability.
- Assisted in training new baristas on beverage preparation and customer interaction.
Volunteer and Trainer
Girl Scouts
San Diego, USA
06.2013 - 08.2018
- Organized community events to promote leadership and teamwork among participants.
- Assisted in meal preparation and distribution for shelters and hospitals.
- Organized donation drives to collect essential items for residents.
- Led and facilitated backpacking training programs for diverse groups, emphasizing safety and wilderness skills.
Education
Emergency Medical Technician -
West Coast EMT
Riverside10.2023
Liberal Arts, Anthropology Associates -
San Diego Mesa Community College
San Diego12.2018
Skills
- EMT Licensing
- Costumer service
- Community outreach
- Team leadership
- Health and safety management
- Conflict resolution
Timeline
Shift Leader
Enhance Hospitality Inc, Starbucks
03.2024 - 08.2024
Barista
Starbucks
08.2020 - Current
Volunteer and Trainer
Girl Scouts
06.2013 - 08.2018
Emergency Medical Technician -
West Coast EMT
Liberal Arts, Anthropology Associates -
San Diego Mesa Community College
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