Heather Calvert-Clegg
Wheeling,WV
Summary
Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Demonstrates strong verbal, written, and active listening communication skills as well as collaborating with peers and leadership.
Overview
10
10
years of professional experience
Work History
Talent & Learning Facilitator
Highmark Blue Cross Blue Shield
08.2018 - Current
- Consistently achieve over 90% learner satisfaction scores by utilizing variety of instructional design methodologies to create effective learning experiences.
- Establish and update objectives and tools for overall program to enhance operations.
- Prepare and deliver clear and professional presentations
- Deliver one-on-one, small group and large group training via face-to-face, phone and web.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Collaborate closely with colleagues to share best practices, resources, and insights into effective teaching techniques.
- Supported students and individuals with issues, liaising between participants, unit management, and training management.
Supervisor; Claims, OPIS, & OCR
Highmark Blue Cross Blue Shield
09.2014 - 08.2018
- Led initiatives within department that addressed critical business challenges such as creating processes that decreased aging inquiry volumes.
- Mentored newly hired employees on operations and developed training materials to use for reference.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks, including aligning mailroom processes with enterprise standards
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Bachelor of Science - Athletic Training
Ohio University
Athens, OH05.2004
Skills
- Excellent Communication
- Technical Training
- Training Material Creation
- Critical Thinking
- Resilient
- Meticulous Attention to Detail
- Procedure Manual Writing
- Course Materials Development
Timeline
Talent & Learning Facilitator
Highmark Blue Cross Blue Shield
08.2018 - Current
Supervisor; Claims, OPIS, & OCR
Highmark Blue Cross Blue Shield
09.2014 - 08.2018
Bachelor of Science - Athletic Training
Ohio University
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