Heather Campbell
Denham Springs ,LA
Summary
Known for outstanding communication skills and strategic thinking, enhancing customer satisfaction for repeat business. I always am looking for away to go above and beyond for my customers and peers. I always act with integrity and respect.
Overview
17
17
years of professional experience
Work History
Store Manager
Dollar Tree
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Merchandise Manager
Dollar Tree
11.2023 - 07.2024
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
Assistant Manager
Dollar Tree
06.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Stocker
Dollar Tree
03.2023 - 06.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Shift Manager
Penny Savers
08.2022 - 03.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear feedback.
Shift Leader
Waffle House
01.2013 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server
Chilis's Bar and Grill
01.2008 - 01.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Of General Studies - General Studies
Baton Rouge Community College
Baton Rouge, LASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Outstanding communication skills
- Documentation and reporting
- Strategic thinker
Timeline
Store Manager
Dollar Tree
07.2024 - Current
Merchandise Manager
Dollar Tree
11.2023 - 07.2024
Assistant Manager
Dollar Tree
06.2023 - 11.2023
Stocker
Dollar Tree
03.2023 - 06.2023
Shift Manager
Penny Savers
08.2022 - 03.2023
Shift Leader
Waffle House
01.2013 - 08.2022
Server
Chilis's Bar and Grill
01.2008 - 01.2013
Associate Of General Studies - General Studies
Baton Rouge Community College
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