Heather Capovilla

General knowledge of various medical terminology, procedures, views, and equipment. Written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other personnel. Well-developed administrative, time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook), electronic health records (EHR), EPIC, and related information systems. Interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options. Exercise sound judgment. Ensure the privacy of each patient’s protected health information (PHI). Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Accepts referrals, verifies for completeness and appropriateness, communicating with referral sources to obtain additional information as needed. Creates and maintains patient charts. Assures that charts contain MD referral orders, past medical records, documents required for clinical use, documents for patient signature. Obtains confidential information from patient or family member, including demographic, financial, and medical. Pre-registers patients into the patient accounting system, verifies insurance, verifies co-payment requirements and obtains/completes all necessary authorizations, certifications, notifications and government required documentation. Prepares charge tickets for clinical services. In selected centers, audits every patient chart for chargeable services and takes corrective action to ensure they are accurate and complete. Researches and clears problems identified by patient accounting systems required to ensure complete and appropriate billing of assigned claims. May post billing charges and collection of cash/credit receipts to patient accounts. May translate narrative diagnosis into ICD-9 codes and enter into billing system. Schedules patients for initial and follow-up appointments and maintains data in computerized scheduling program.

Accepts referrals, verifies for completeness and appropriateness, communicating with referral sources to obtain additional information as needed. Creates and maintains patient charts. Assures that charts contain MD referral orders, past medical records, documents required for clinical use, documents for patient signature. May assist clinical diabetes staff by downloading patient meters. May compile and report units of service data to Finance for productivity reports. Obtains confidential information from patient or family member, including demographic, financial, and medical. Pre-registers patients into the patient accounting system, verifies insurance, verifies co-payment requirements and obtains/completes all necessary authorizations, certifications, notifications and government required documentation. Prepares charge tickets for clinical services. In selected centers, audits every patient chart for chargeable services and takes corrective action to ensure they are accurate and complete. Researches and clears problems identified by patient accounting systems required to ensure complete and appropriate billing of assigned claims. May post billing charges and collection of cash/credit receipts to patient accounts. May translate narrative diagnosis into ICD-9 codes and enter into billing system. Schedules patients for initial and follow-up appointments and maintains data in computerized scheduling program.

Greet patients and employees, provides temperature screening, and inquire about the presence of symptoms. Identify the purpose and destination of patient/visitors ensuring that current protocols regarding entrance. Provides education regarding proper mask and hand hygiene protocols, ensuring that everyone entering the facilities adheres to protocols. Supply screening stickers, face shields and mask protocol. Maintain cleanliness of patient waiting areas. Daily set up and break down of screening area and maintaining screen supplies. Communicate and deescalate patient/visitor issues to clinic staff per protocols.

Updated patient financial information to ensure accuracy. Marketing in office and also on Facebook page. Knowledge in standard process in sales for nutrition. Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies. Used Chirotouch software to process patient payments and update accounts. Accurately inputted all patient data using Chirotouch, making sure all records were updated. Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process. Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing. Educated patients about supplements, procedures and physician's instructions. Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.

Improved service quality and increased sales by developing a strong knowledge of company's products and services. Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Generated leads for new sales through telephone and email contact with customers. Processed merchandise returns and exchanges.