Heather Carboy
Piscataway,NJ
Summary
Accomplished professional with track record of driving strategic growth and forging robust client relationships across high-value accounts. Expert in assimilating new technologies and initiating innovative strategies that enhance productivity and service delivery. Proven ability in training and mentoring teams, fostering an environment conducive to knowledge sharing and skill development. Specialist in expanding business within Fortune 500 companies, consistently growing key accounts, and developing solutions that resonate with customer needs.
Overview
9
9
years of professional experience
Work History
Director, Client Development
InnovateMR
01.2025 - Current
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Successfully delivered 53% YoY growth for book of business, demonstrating strong account management, strategic planning, and revenue-driving capabilities.
- Consulted with clients to define research objectives and provided guidance on survey design and audience criteria to ensure high-quality, actionable insights.
- Negotiated contracts with clients to establish clear terms, pricing, and deliverables, ensuring mutually beneficial agreements and long-term partnerships.
Senior Account Manager
Cint USA
04.2023 - 06.2024
- Collaborate with cross-functional teams to initiate and execute research projects that drive strategic account growth. Oversee $12M portfolio, ensuring robust client relationships and business retention. Rapidly assimilate new technologies and software applications to enhance productivity and client service. Train and mentor new account representatives, fostering a team capable of delivering exceptional results.
- Expanded Fortune 500 account’s share of wallet to 80%, significantly strengthening business partnership.
- Led development and implementation of innovative account strategies, resulting in sustained business expansion.
- Played pivotal role in recruitment and onboarding of top-performing account representatives.
- Demonstrated agility in learning and integrating cutting-edge technology to streamline account processes.
Senior Customer Success Executive
Cint USA
02.2021 - 03.2023
- Managed and streamlined the vendor research process to enhance operational efficiency and support client objectives. Led solutions-focused discussions with strategic customers, optimizing their engagement with consumer insights tools to drive business goals. Hired and onboarded first team member, setting precedent for future growth and team development within company.
- Successfully expanded $12M book of business (BoB) by 30%, reflecting strong sales acumen and customer relationship management.
- Accelerated year-over-year growth by 30% for high-value strategic accounts, demonstrating robust understanding of client needs and fostering substantial business expansion.
- Delivered consistently high output, overseeing completion of over 200 projects monthly, while maintaining keen eye for detail and project requirements.
Customer Success Executive
Cint USA
01.2017 - 01.2021
- Managed a diverse portfolio of global consumer, B2B, and healthcare studies, consistently driving business growth and ensuring the delivery of timely, actionable data to clients. Excelled in a dynamic environment, meeting tight deadlines and fostering strong customer relationships.
- Expanded book of business to $6M, achieving a 30% increase in year-over-year growth.
- Conducted thorough training for five new employees, enhancing their technical and sales proficiency.
- Leveraged critical thinking and problem-solving skills to enhance customer experiences and outcomes.
Associate Project Manager
Cint USA
08.2016 - 12.2016
- Managed short- and long-term global consumer projects, ensuring timely and effective delivery to meet client expectations.
- Streamlined data collection processes by enhancing communication channels with customers, resulting in increased efficiency and project clarity. Oversaw project lifecycle, coordinating cross-functional team efforts to maintain project momentum and adherence to deadlines. Acted as a point of coordination for over 50 projects monthly, balancing multiple project timelines and resource allocations.
- Quickly mastered necessary technology stack to effectively manage and track project progress.
- Fostered strong customer relationships through proactive communication, contributing to a high level of customer satisfaction and repeat business.
- Trained and mentored new team members, enhancing team capabilities and overall productivity.
- Contributed to business development by identifying opportunities for growth within existing client accounts.
Education
Bachelor - Political Science and Philosophy
Rutgers University
New Brunswick, NJSkills
- Project Management
- Operational Efficiency Enhancement
- Solution Development
- Strategic Account Growth
- Critical Thinking & Problem-Solving
- Cross-functional Collaboration
- Sales & Business Expansion
- Team Training & Mentoring
- Client Relationship Management
Websites
Timeline
Director, Client Development
InnovateMR
01.2025 - Current
Senior Account Manager
Cint USA
04.2023 - 06.2024
Senior Customer Success Executive
Cint USA
02.2021 - 03.2023
Customer Success Executive
Cint USA
01.2017 - 01.2021
Associate Project Manager
Cint USA
08.2016 - 12.2016
Bachelor - Political Science and Philosophy
Rutgers University
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