Heather Carder
Woodhaven,MI
Summary
With over 10 years in the business of automotive supply chain, I possess a deep understanding of the unique intricacies within this business area. I have held various leadership roles for 15 years, encompassing sales, business development, accounting, and ultimately customer experience. Over the past 5 years, I have dived into learning new business aspects, understanding how each component contributes to the overall success of the organization, guided by experienced mentors. I have a strong ability to analyze extensive information and data, identify the critical elements, educate others, and continually drive progress.As a self-motivated individual who is adept at self-training and self-direction, I am a committed team member who enjoys working remotely with a diverse global team. I am always eager to learn new things, striving for personal and professional improvement, and consistently practicing the most underutilized skill—listening. I believe that honest, direct, respectful, and engaging communication is one of the fundamental keys to a successful business.
Overview
17
17
years of professional experience
Work History
Jack of All Trades (Hybrid)
US Fleet Parts, LLC
Taylor, MI
01.2023 - Current
- Conduct financial analysis, recognized patterns, and formulate tactics to increase profitability.
- Oversee cash flow monitoring, bank reconciliation preparation, and management of accounts payable and receivable functions.
- Collaborate with stakeholders to evaluate and discuss financial performance of the organization.
- Create reports summarizing current financial status by collecting analyzing and presenting key data points.
- Perform cost analysis for various projects to determine budget requirements.
- Track expenses and revenues against budgets and forecasts and reported variances.
- Review daily financial reports and reconciled accounts to keep information current and accurate.
- Monitor and improve efficiency of processes, team performance, and customer service.
- Resolve customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Connect with customers and develop strategies to achieve sales and customer service goals.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintain accurate inventory records to forecast and replenish inventory to maintain par levels, and minimize cost.
- Create and present reports to management on sales performance.
- Analyze data to identify trends in customer behavior and develop plans accordingly.
- Maintain accurate records of all transactions between customers and company representatives.
- Develop sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Analyze the market by examining competitors' achievements and setbacks.
Accounting Manager (Remote)
Mast Motorsports + Affiliates
Nacogdoches, TX
05.2022 - Current
- Provide financial control and guidance for multiple entities within the Mast Motorsport organization.
- Oversee, manage, track, and analyze daily financials for the company. This includes Accounts Payable, Accounts Receivable, Vendor Relations, Data/Cash Flow Analysis, P&L recording and interpretation to the CEO and Owner.
- Handle multiple HR responsibilities including Payroll, Vacation and Time Off tracking, Employee Relations, and Benefits Coordination.
- Enhanced skills in using e-commerce platform Shopify and accounting software Quickbooks (Desktop) through independent learning.
- Perform daily data analysis and report bank transactions to Owner and CEO. Interpret data, provided financial recommendations based on analysis and current operating situation(s). Also provided forecasting.
Customer Experience Analyst - OE/HD (Remote)
Dorman Products, Inc.
Colmar, PA
06.2020 - 05.2022
- Served as the sole contributor in the role of Customer Experience Analyst for OE and HD, working remotely to define processes and responsibilities that maximized team support.
- Collaborated daily with internal teams across multiple departments including Accounting/Finance, EDI and IT, Operations and Logistics (across three site locations) Engineering, Material Planners, Demand Planners, Project Managers, Sales Directors and Sales Representatives.
- Delivered customer support to more than 50 OE accounts, learning and utilizing customer-specific portals while assisting internal teams.
- Effectively communicated project goals and deliverables to team members, facilitating seamless execution of tasks in the Customer Experience role.
- Supported Heavy Duty projects and Plan-O-Gram roll-outs, actively engaging with Ops teams on a weekly basis to establish priority for HD shipments and backorders.
- Utilized data analysis skills to create and improve sales reporting, resulting in efficient shipment processes and effective customer communication.
- Defined and consolidated OE Shipping and Routing guide for Operations, enhancing cross-functional collaboration.
- Boosted customer scorecard ratings by effectively handling disputes, identifying and resolving IT issues, and implementing preventive measures to avoid future problems during shipments.
Senior Area Manager - Sales & BD (Hybrid)
Wheeler Bros., Inc (now Wheeler Fleet Solutions)
Somerset, PA
11.2013 - 11.2019
- Promoted to Senior Area Manager Commercial Sales and Business Development at Wheeler Bros., Inc. with a 6-year tenure, supporting the VP of Commercial Sales and BD in establishing the new Commercials Sales Department.
- Researched and drove sales into untapped commercial markets, and enhanced / implemented fleet maintenance system Wheeler-Plus.
- Drove growth by expanding sales into new markets in Mexico and Canada, while also cultivating relationships with existing commercial accounts.
- Oversaw a dynamic team of 10+ Sales Reps and Business Development Reps, contributing to strategic sales planning alongside President, CEO, and Executive team members.
- Achieved over $100K reduction in inventory carrying costs and obsolescence costs within 8 weeks through analysis and implementation of action plan.
- Successfully grew account by collaborating with key Aramark executives to penetrate the Canadian market for new acquisitions, potentially generating an additional $500K in revenue.
- Promoted to Lead Sales Rep (Oct 2017-Dec 2018) and supported Senior Area Manager and Director of Sales in managing commercial accounts following Wheeler Bros., Inc.'s shift to commercial fleets.
- Oversaw quarterly travel scheduling for Sales Reps and collaborated with USPS Leads to gain expertise in commercial business, contributing to the growth of the Commercial Sales Department.
- Negotiated deal with vendor to distribute parts for oil field “Sandhogs”, resulting in sales growth from $20K/month to over $100K/month in 6 months.
- Contributed to account growth by developing and implementing a consolidated parts list, resulting in over $75K savings for the customer across all garages in the United States.
- As Sales Rep (Nov 2013 - Oct 2017), initially supported USPS, then transitioned to Commercial Rep role within a year, assisting with new business account set-ups, inventory management, and follow-up.
- Successfully managed a portfolio of 30+ accounts, virtually and in-person overseeing stock rooms nationwide and handling over $500K in assets.
- Facilitated and managed multiple fleet safety initiatives, resulting in an additional $750K in revenue.
- Participated in VSE's Leadership Program from 2016 - 2019, fostering personal and leadership growth.
Education
Bachelor of Arts - Communications - PR & Journalism
University of Pittsburgh - Johnstown
Johnstown, PA12-2010
Skills
- Goal Setting and Self Motivation
- Effective Communication and Interpersonal Skills
- Problem-Solving and Active Listening
- Adaptability and Flexibility
- Teamwork and Collaboration
- Task Prioritization and Attention to Detail
- Analytical Thinking and Decision-Making
- Organizational Skills and Time Management Abilities
- Strong Written Communication and Customer Relations
- Bookkeeping and Accounting Proficiency
- Strategic Planning and Sales Reporting
- Operations and Superior Computer Skills
- Training and mentoring
- Proficient in Quickbooks
Timeline
Jack of All Trades (Hybrid)
US Fleet Parts, LLC
01.2023 - Current
Accounting Manager (Remote)
Mast Motorsports + Affiliates
05.2022 - Current
Customer Experience Analyst - OE/HD (Remote)
Dorman Products, Inc.
06.2020 - 05.2022
Senior Area Manager - Sales & BD (Hybrid)
Wheeler Bros., Inc (now Wheeler Fleet Solutions)
11.2013 - 11.2019
Bachelor of Arts - Communications - PR & Journalism
University of Pittsburgh - Johnstown
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