Heather Carley

• Conducted regular audits to ensure compliance with safety standards.
• Resolved customer inquiries and complaints to enhance satisfaction.
• Collaborated with vendors for timely product restocking and displays.
• Monitored employee performance to identify training needs and improve productivity.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Approved regular payroll submissions for employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maintained inventory levels to optimize product availability.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure efficient store functionality.
• Supervised and trained staff on customer service protocols.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Implemented loss prevention strategies, significantly reducing shrinkage.

Meat Packaging, Order shipping, slaughter, cashier and, customer service.

• Managed inventory levels to ensure optimal stock availability and minimize shortages.
• Product knowledge training programs for sales staff to enhance customer engagement.
• Analyzed sales trends to identify opportunities for product line expansion and increased revenue.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
• Enhanced customer service protocols resulting in improved client satisfaction scores.
• Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
• Ordered parts for customers, repair shops, and service departments.
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• Managed daily operations to ensure efficient store functionality.
• Supervised and trained staff on customer service protocols.
• Maintained inventory levels to optimize product availability.
• Implemented promotional strategies to increase sales performance.

• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached associates in product specifications, sales incentives, and selling techniques, increasing customer satisfaction.
• Supervised guests at front counter, answering questions regarding products.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Monitored daily cash discrepancies and, inventory shrinkage.
• Trained and guided team members to maintain high productivity and performance.
• Assisted in recruiting, hiring and training of team members.