Heather Carlton
Chattanooga,TN
Overview
6
6
years of professional experience
Work History
Domestic Sales Manager
Steam Logistics
9 2021 - Current
- Cradle to Grave Model - Handle all aspects of logistical needs for existing and newly acquired customers by working directly with both carriers and customers.
- Acquire new customers by cold calling and isolating problem areas to introduce solutions that benefit the customer financially.
- Strategically negotiate pricing with both customers and carriers to ensure satisfactory service.
- Provide training in industry market conditions, CRM (Salesforce), cold calling, customer and carrier relations.
- Conduct team meetings to reinforce goals and objectives and set clear expectations for current month and year.
- Manage revenue models, operations support, and customer engagement strategies.
Account Executive
Riverside Transport
06.2019 - 06.2021
- Responsible for acquiring new customers through daily cold calling.
- Provided ongoing support to newly acquired and existing customers by addressing concerns and resolving issues promptly, maintaining high levels of customer satisfaction.
- Negotiated pricing through daily spot quoting or RFP's with customers to ensure up to date rates.
- Utilized CRM (PowerBI) software to track customer interactions, maintain up-to-date prospective customer information, and support effective follow-up strategies for maximum results.
Account Executive
Cumulus Media
05.2018 - 07.2019
- Conducted in person sales presentations to illustrate value of product based upon prospective clients brand, message, demographic, and desired ROI.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Prepared additional quotes for current clients to upsell products and services.
Education
Bachelor of Science - Communications
The University of Tennessee - Chattanooga
05.2001 -
Timeline
Account Executive
Riverside Transport
06.2019 - 06.2021
Account Executive
Cumulus Media
05.2018 - 07.2019
Bachelor of Science - Communications
The University of Tennessee - Chattanooga
05.2001 -
Domestic Sales Manager
Steam Logistics
9 2021 - Current
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