Summary
Overview
Work History
Education
Skills
Timeline
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Heather Carpenter

La Crosse,KS

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Bartender

Vfw Post 3111
03.2023 - Current
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed strict recipes and drink measurements to minimize product used.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Assistant Store Manager

Caseys General Stores Inc
08.2022 - Current
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Rotated merchandise and displays to feature new products and promotions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Created and maintained safe and secure work environments for employees.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted in recruiting, hiring and training of team members.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interacted well with customers to build connections and nurture relationships.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Tanning Consultant

La Tan
02.2022 - 08.2022
  • Updated computer system with client schedules, inventories and spa information.
  • Encouraged clients to take part in activities tailored to individual needs.
  • Participated in team meetings and staff training sessions.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Sold [Product] to clients to increase salon profits by [Number]%.
  • Exceeded monthly tanning product and membership sale quotas.
  • Scheduled clients based on number of beds and booths with consideration of walk-in averages.
  • Maintained clean and stocked front counter area.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Informed and demonstrated how to use tanning equipment to new clients.

Associate

Crown Packaging
02.2021 - 08.2022
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Worked varied hours to meet seasonal and business needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed customer relations through communication and helpful interactions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Utilized customer feedback to improve product offerings.
  • Created solutions for customers to satisfy specific needs, quality and budget.

Education

No Degree - Business Administration And Management

University of Northwestern Ohio
Lima, OH

High School Diploma -

Bradford High School
Bradford, OH
05.2006

Skills

  • Supply and Inventory Maintenance
  • Responsible Alcohol Service
  • Cash Handling and Management
  • Engaging Customers
  • Ordering Procedures
  • Age Identification and Compliance
  • Identification Verification
  • Billing and Payment Processing
  • Ability to Lift 30 Pounds
  • Safe Food Handling Procedures
  • Reconciling Cash Drawers
  • Suggestive Selling
  • Teamwork and Professionalism

Timeline

Bartender

Vfw Post 3111
03.2023 - Current

Assistant Store Manager

Caseys General Stores Inc
08.2022 - Current

Tanning Consultant

La Tan
02.2022 - 08.2022

Associate

Crown Packaging
02.2021 - 08.2022

No Degree - Business Administration And Management

University of Northwestern Ohio

High School Diploma -

Bradford High School

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Heather Carpenter