Heather Carr
Lincolnton,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated BDC professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
BDC Sales Manager
Milton Ruben Toyota
Martinez, GA
04.2020 - 11.2021
- Restructured go-to-market model to increase revenue and expansion of existing accounts up to [Number]%.
- Launched new product lines, boosting brand awareness and revenues within competitive markets.
- Delivered high-impact sales presentations to executives, highlighting value of technical products ranging in complexity.
- Introduced selling tools and presentation materials, supporting increase in closing rates.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
BDC Representative
Thomson Chrysler Dodge Jeep
Thomson, GA
01.2017 - 03.2019
- Developed strong business relationships to provide service and value beyond customer expectations.
- Identified and executed appropriate strategies for business success.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Utilized consultative selling skills to identify key trends.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Exceptional computer skills
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Completed call reports, paperwork and on-going personal training by required deadlines.
BDC Agent
Gerald Jones Ford
Augusta, GA
04.2016 - 02.2017
- Communicated industry news and trends to management and dealership employees.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
- Researched and stayed current in consumer and industry trends.
- Worked with sales department to develop sales strategies and techniques.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
BDC Representative
Sunbelt Nissan
Augusta, GA
04.2013 - 08.2016
- Developed strong business relationships to provide service and value beyond customer expectations.
- Identified and executed appropriate strategies for business success.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Utilized consultative selling skills to identify key trends.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
GED -
Augusta Technical College
Augusta, GA10.2002
Skills
- Sales Quota Management
- Team Recruiting and Onboarding
- Sales Records Management
- Networking Events
- Retail Sales Customer Service
- Customer Relationship Management
- Quota Achievement
- Professional Relationships
- Technology Sales
- Customer Experience
- Product and Service Knowledge
- Customer Support
- Customer Engagement Strategies
- Lead Identification and Generation
- Active Listening Skills
- GoldMine CRM
- Coaching and Mentoring
- Exceptional Computer and phone skills
Timeline
BDC Sales Manager
Milton Ruben Toyota
04.2020 - 11.2021
BDC Representative
Thomson Chrysler Dodge Jeep
01.2017 - 03.2019
BDC Agent
Gerald Jones Ford
04.2016 - 02.2017
BDC Representative
Sunbelt Nissan
04.2013 - 08.2016
GED -
Augusta Technical College
Similar Profiles
KELLY COYLEKELLY COYLE
CASHIER CLERK at MILTON RUBEN MOTORSCASHIER CLERK at MILTON RUBEN MOTORS
Allyson CarawayAllyson Caraway
Car Porter at Milton Ruben Auto GroupCar Porter at Milton Ruben Auto Group
Alma MataAlma Mata
Receptionist at Milton Martin ToyotaReceptionist at Milton Martin Toyota