Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Carriveau

Spring Hill

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Referral Coordinator

Access Healthcare
01.2025 - Current
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of clients.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.

Patient Services Representative

Premier Community HealthCare
08.2024 - 12.2024
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used Epic Medical Records System to schedule appointments.
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Answered incoming calls, scheduled appointments and filed medical records.

911 operator/telecommunicator

Hernando County Sheriff's Office
03.2024 - 07.2024
  • Took incoming 911, admin, and non-emergency calls and communicated to the dispatchers pertinent information
  • Learned mental and emotional building skills while in a high-stress situation
  • Performed outbound calls to complainants, utility companies, other sheriff's office agencies, highway patrol, and many more.
  • Maintained composure under high-stress situations while simultaneously keeping organized and keeping my other calls in order
  • Took in information from callers and exercised memorization skills
  • Strong customer service skills to help and aid hysterical or upset callers
  • Grew a more in-depth knowledge of technology, law enforcement, fire rescue, and more
  • Worked in a communication center with a high call volume where the room may be loud and exercised listening to multiple conversations at once.

Merchandiser

PepsiCo
07.2021 - 07.2023
  • Printed labels and tags for for-sale merchandise.
  • Examined stock to verify conformance to quality specifications and took pride in products being distributed.
  • Communicated and coordinated planogram execution with store management.
  • Collaborated with suppliers, manufacturers, and retailers to properly execute merchandising plans.
  • Performed outbound follow-up calls as needed to confirm orders or provide additional information requested by customers.
  • Worked closely with warehouse supervisors to ensure timely completion of tasks.
  • Unloaded incoming shipments from trailers and placed them on pallets.
  • Operated a pallet jack to move materials to designated areas within the warehouse.
  • Adhered strictly to OSHA guidelines related to the operation of powered industrial vehicles.
  • Verified the accuracy of incoming orders and checked for any damages or discrepancies.

Personal Shopper

Walmart
07.2020 - 07.2021
  • Listened to customer needs to identify and recommend the best products and services.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Assisted teammates with daily tasks during peak periods.
  • Communicated with the customer to confirm clarity of order, shopped at additional stores if necessary, and expedited order transfer to the delivery driver.
  • Performed outbound follow-up calls with customers to ensure satisfaction with their purchase experience.
  • Answered incoming customer calls and responded to inquiries regarding products and services.
  • Provided excellent customer service throughout all interactions with clients over the phone.

Education

GED -

Penn Foster
Scranton, PA
07.2023

Skills

  • Customer service support
  • Marketing and Advertising
  • Timely and dependable
  • Patient records oversight
  • Effective communicator
  • Collaborative team development
  • Strategic decision-making
  • Telephone Etiquette
  • Computer Skills
  • Flexible Schedule
  • Medical terminology

Certification

CPR/AED certified

Timeline

Referral Coordinator

Access Healthcare
01.2025 - Current

Patient Services Representative

Premier Community HealthCare
08.2024 - 12.2024

911 operator/telecommunicator

Hernando County Sheriff's Office
03.2024 - 07.2024

Merchandiser

PepsiCo
07.2021 - 07.2023

Personal Shopper

Walmart
07.2020 - 07.2021

GED -

Penn Foster

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