Summary
Overview
Work History
Education
Skills
Certification
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Timeline
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Heather Carroll

Glorieta

Summary

Dynamic leader with proven success in operations management and team building, notably at SUBWAY® Restaurants. Excelled in enhancing customer satisfaction and streamlining claims processes at Sunbear Chiropractic. Skilled in inventory control and fostering vendor relationships, achieving significant improvements in profitability and employee satisfaction. Demonstrates exceptional problem resolution and leadership abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receptionist

CaitCo Drainworks
10.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

General Manager

SUBWAY®Restaurants
12.2016 - 07.2024
  • Managed budget implementations, employee reviews, training and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed interviews and orientations.
  • Was responsible for banking and deposits
  • Performed weekly inventory and ordering twice a week.

Insurance Claims Specialist

Sunbear Chiropractic
12.2015 - 12.2016
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Followed up with customers on unresolved issues.
  • Enhanced customer satisfaction by providing timely and empathetic responses to inquiries and concerns about claim statuses.
  • Communicated between Insurance companies and Lawyers to settle claims.

Education

Certified Professional Coder Certification - Medical Billing And Coding

Careerstep
07.2024

High School Diploma -

Rio Rancho High School
05.2000

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Training and Development
  • Staff training/development
  • Inventory Control
  • Employee Scheduling
  • Customer Relationship Management
  • Vendor relationships
  • Purchasing
  • Performance Evaluations

Certification

  • CPC - Certified Professional Coder (AAPC Member #02247721)
  • Servesafe Manager - Food Manager Certification

Icon

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Timeline

Receptionist

CaitCo Drainworks
10.2024 - Current

General Manager

SUBWAY®Restaurants
12.2016 - 07.2024

Insurance Claims Specialist

Sunbear Chiropractic
12.2015 - 12.2016

High School Diploma -

Rio Rancho High School

Certified Professional Coder Certification - Medical Billing And Coding

Careerstep

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