Heather Carroll
Bakersfield,CA
Summary
Energetic Admissions Coordinator with a proven track record at Bayshire Riverwalk Skilled Nursing Facility, proficient at enhancing patient record accuracy and streamlining admissions processes. Skilled in HIPAA compliance and medical record analysis, delivering exceptional customer service while ensuring regulatory conformity. Dedicated to improving operational efficiency and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Admissions Coordinator
Bayshire Riverwalk Skilled Nursing Facility - Formerly Known as Brookdale Skilled Nursing Facility
Bakersfield, CA
10.2023 - Current
- Provided teamwork among staff to evaluate candidate qualifications and improve the efficiency of admissions decisions.
- Reviewed and confirmed that all insurance benefits align with admissions standards as defined in policy guidelines.
- Executed patient admission procedures while ensuring alignment with applicable federal and state laws.
- Safeguarded confidentiality of medical records and sensitive data to uphold HIPAA compliance.
- Assisted transition to electronic health record system, ensuring efficient migration of patient data.
- Reviewed and confirmed patient details, enhancing billing accuracy and reducing invoicing discrepancies.
- Verified accuracy of patient information in medical records.
- Digitized and uploaded medical records into electronic medical records system.
- Ensured accuracy, completeness, and security of medical records and health information.
- Delivered exceptional in-person and telephone customer service, ensuring a positive experience for all clients.
- Obtained pre-authorization from insurance companies ahead of medical services.
Delivery Driver
Panera Bread
Bakersfield, CA
10.2018 - 02.2019
- Processed payments, handled legal tender, and generated receipts.
- Immediately addressed problems with customers to promote speedy resolution.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Sales Associate
Cost Plus World Market, Inc
Bakersfield, CA
10.2018 - 01.2019
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked and labeled merchandise.
- Organized and maintained according to store specifications.
Bartender
The Boss Cocktails
Bakersfield, CA
02.2017 - 09.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels, food safety, and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waitress/Bartender
Pyrenees Cafe
Bakersfield, CA
12.2016 - 04.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Associate of Science - Health Information Technology
Bakersfield College
Bakersfield, CA05-2023
Skills
- Government Regulations & Controls
- HIPAA Regulations
- Medical Record Analysis (qualitative and quantitative)
- Medical Record Documentation and Chart Completion
- Knowledgeable about Diseases
- Health Information Systems (HIS)
- Electronic Health Records
- Customer Service
- Medicare and Medicaid Regulations
- Data verification
- Client relations
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
Timeline
Admissions Coordinator
Bayshire Riverwalk Skilled Nursing Facility - Formerly Known as Brookdale Skilled Nursing Facility
10.2023 - Current
Delivery Driver
Panera Bread
10.2018 - 02.2019
Sales Associate
Cost Plus World Market, Inc
10.2018 - 01.2019
Bartender
The Boss Cocktails
02.2017 - 09.2018
Waitress/Bartender
Pyrenees Cafe
12.2016 - 04.2018
Associate of Science - Health Information Technology
Bakersfield College