Summary
Overview
Work History
Education
Skills
Timeline
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Heather Carta

East Hampton,CT

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Senior Analyst - Program Modernization

CVS Health
11.2023 - Current
  • Managed projects from procurement to commission.
  • Identified plans and resources required to meet project goals and objectives.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Proved successful working within tight deadlines and a fast-paced environment.

Senior Analyst - Enterprise Security

CVS Health
07.2022 - 11.2023
  • Accountable for maintaining and analyzing metrics for Corporate Security and Resiliency.
  • Responsible for facilitating projects of varying complexities for CVS Health Operations Intelligence team and Program Modernization, including planning requirments, identifying risks, and communicating to stakeholders.
  • Currently working with the newly reestablished CVS Health Emergency Response Team leadership to engage members and ensure they are certified in First Aid, CPR, and AED, as well as managing the member roster.
  • Subject matter expert in Smartsheet, software used for collaberation, work managment, and project tracking.
  • Created dashboards to monitor and track key performance indicators.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Identified plans and resources required to meet project goals and objectives.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Security Analyst

Allied Universal - CVS Health
07.2021 - 07.2022
  • Program Administrator for Aetna’s security analysis portal to identify security breaches and take physical & technical preventative action.
  • Supported the Corporate Security & Resiliency's Governance, Program Administration, and Vendor Management team with program management, and works with stakeholders on updating and tracking corporate security policies and procedures.
  • Developed and maintained collaborative relationships across the Corporate Security Management Team.
  • Provided high-level security analysis regarding company-wide trends/issues.

Project Coordinator - Achieving Business Excellenc

Aetna
08.2018 - 01.2021
  • Provided administrative assistance to Executive Director of Achieving Business Excellence (ABX) and to the Vice President of Digitalization.
  • Worked closely with Human Resources in managing our department's hiring process, including managing the open job requisitions and scheduling potential employee interviews.
  • Coordinated travel accommodations for prospective employees and new hires.
  • Organized and managed the learning programs company wide.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Front Desk Receptionist

Middlesex Health Primary Care
04.2017 - 08.2018
  • Scheduled appointments with both established and new patients. Checked patients in and out of their appointments.
  • Managed calls from patients regarding medications, urgent medical issues, and scheduled appointments.
  • Interacted with insurance companies regarding patient care and questions.
  • Conveyed messages to and from nurses and doctors regarding patients. Utilized proprietary hospital computer programs to perform tasks.
  • Maintained quality assurance with PHI and PII.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Sales Leader

American Eagle Outfitters
05.2016 - 12.2016
  • Store key holder; Responsible for opening and closing store, counting and handling nightly store deposits.
  • Managed sales floor and create clear expectations with associates to hold them accountable for achieving brand standards.
  • Modeled the behavior of a sales manager and aided when customer issues arose.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

Bachelor of Arts - Communications

University of Connecticut
Stores, CT
06-2015

Skills

  • Proficient in Microsoft Office suite
  • Skilled in Smartsheet management
  • SharePoint
  • Quickbase
  • Green Belt certified in Lean Six Sigma methodologies

Timeline

Senior Analyst - Program Modernization

CVS Health
11.2023 - Current

Senior Analyst - Enterprise Security

CVS Health
07.2022 - 11.2023

Security Analyst

Allied Universal - CVS Health
07.2021 - 07.2022

Project Coordinator - Achieving Business Excellenc

Aetna
08.2018 - 01.2021

Front Desk Receptionist

Middlesex Health Primary Care
04.2017 - 08.2018

Sales Leader

American Eagle Outfitters
05.2016 - 12.2016

Bachelor of Arts - Communications

University of Connecticut

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