Heather Carter
Maumelle,AR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
27
27
years of professional experience
Work History
Grants Analyst
Arkansas Department Of Parks, Heritage And Tourism
10.2021 - Current
- Provides technical assistance to grantees regarding grant applications, grant modifications, progress reports and budgets. Prepares and submits grant application to applicable federal agencies.
- Conducts grant related workshops and meetings. Develops, implements and analyzes grant program related goals and objectives.
- Prepares annual and biennial budgets, project incomes, ensures sufficient appropriations for grant awards, and analyzes expenditure reports.
- Prepares detailed reports of actions taken in grant programs to provide information to funding sources to ensure compliance with grant requirements.
- Develops, analyzes, and reviews grant reports, and analyzes data.
- Develops reporting systems and monitoring methods to measure program effectiveness and to ensure that grant programs are in compliance with state and federal laws, and monitors grant projects for compliance with state and federal regulations.
Administrative Assistant
Arkansas Department Of Parks, Heritage And Tourism
03.2017 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
Assistant Manager
Burger King
01.1997 - 11.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Some College (No Degree) - Civil Engineering
West Virginia University
Morgantown, WVHigh School Diploma -
Blackhawk High School
Beaver Falls, PA06.1996
Skills
- Customer Assistance
- Maintain Food Safety
- Teamwork and Collaboration
- Maintaining Clean Work Areas
- Monetary Transactions
Timeline
Grants Analyst
Arkansas Department Of Parks, Heritage And Tourism
10.2021 - Current
Administrative Assistant
Arkansas Department Of Parks, Heritage And Tourism
03.2017 - 10.2021
Assistant Manager
Burger King
01.1997 - 11.2005
Some College (No Degree) - Civil Engineering
West Virginia University
High School Diploma -
Blackhawk High School
Similar Profiles
Zephrey HarveyZephrey Harvey
Park Ranger at Arkansas Department of Parks, Heritage and TourismPark Ranger at Arkansas Department of Parks, Heritage and Tourism
April MooreApril Moore
Fiscal Support Specialist at Arkansas Department of Park Heritage and TourismFiscal Support Specialist at Arkansas Department of Park Heritage and Tourism
Donna MillerDonna Miller
Fiscal Support Specialist- Accounts Receivable at Arkansas Department Of Parks And TourismFiscal Support Specialist- Accounts Receivable at Arkansas Department Of Parks And Tourism