Heather Carter
Kahului,HI
Summary
My name is Heather Carter and I am currently seeking a part time job in an environment that promotes a healthy and active lifestyle. I am very passionate in helping others focus on striving for proactive lifestyles within our community. I am very eager to become a part of your team and help promote exercise and a healthy active lifestyle.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Probation Officer IV
State of Hawaii
04.2019 - Current
- Supervised offenders to reduce risk to community.
- Improved community safety through proactive risk assessment and management of high-risk offenders.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Developed effective communication skills while interacting with diverse populations including offenders, their families, court personnel, and community partners.
- Coordinated community and job placement resources.
- Initiated crisis intervention by following official crisis communication plans and training.
- Observed residents for compliance and behavior issues.
Line Worker
Farmacy Health Food Bar
01.2016 - 01.2017
- Customer Service
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Improved customer satisfaction with prompt and courteous service
Payroll and Labor Coordinator Assistant
Bayer
09.2007 - 10.2014
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased customer service success rates by quickly resolving issues.
Security Officer
Andrews International Security
06.2011 - 02.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
No Degree - Liberal Arts
University of Hawaii Maui College
Kahului, HIBachelor's Degree - Social And Criminal Justice
Ashford Univerisity
CA01-2017
Skills
- Report writing
- Risk and needs assessments
- Trained in defensive tactics
- Verbal and written communication
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
Certification
Security training certifications and Certificate of Appointment for State of Hawaii available upon request
Timeline
Probation Officer IV
State of Hawaii
04.2019 - Current
Line Worker
Farmacy Health Food Bar
01.2016 - 01.2017
Security Officer
Andrews International Security
06.2011 - 02.2012
Payroll and Labor Coordinator Assistant
Bayer
09.2007 - 10.2014
No Degree - Liberal Arts
University of Hawaii Maui College
Bachelor's Degree - Social And Criminal Justice
Ashford Univerisity
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