Heather Carver
Clarksville,TN
Summary
Successful Consultant Onboarding Specialist with proven track record of success in facilitating onboarding process and implementing strategies. Approachable and committed to setting up new hires for success.
Overview
11
11
years of professional experience
Work History
Consultant Onboarding Specialist
The Judge Group
10.2022 - Current
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Put together employee files and collected required digital or physical information to meet requirements.
- Completed required criminal, credit, or drug tests for new hires.
Client Account Representative
BioTelemetry, Inc
08.2020 - 10.2022
- Responsible for coordinating internal communication between Account Executives and Practices with other departments as needed
- Responsible for enrolling and registering each new Physician's staff members
- Responsible for answering all calls and emails from Account Executives and Sales Team, working with multiple systems to research and document services
- Responsible for ordering product and answering process questions from Account Executives and Practices and coordinating interaction with operations as necessary
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Exceptional computer skills
- Completed call reports, paperwork and on-going personal training by required deadlines.
Patient Services Outbound Representative
BioTelemetry, Inc
10.2019 - 08.2020
- Responsible for all outbound activation and troubleshooting of portable heart monitors
- Managing over 80 calls a day
- Advising physicians of delays in service, breaks in service, and cancellations of orders
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Taught patients and families to use at-home medical equipment
- Followed document protocols to safeguard confidentiality of patient records.
Server/Bartender
General Warren
05.2018 - 10.2019
- Receiving, entering, and serving food and beverage orders to customers in a timely manner while maintaining proper timing between each course
- Assisting busy co-workers while coordinating with kitchen staff to ensure service is timely and food quality is according to company's standards
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Key Holder
Outback Steakhouse
01.2014 - 05.2018
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
- Managed customer needs and delegated tasks to employees for optimal coverage
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
Customer Service Representative
Susquehanna Bank
01.2015 - 03.2016
- Provided primary customer support to internal and external customers
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Established rapport with new clients to increase satisfaction and loyalty
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Teller
Northrim Bank
12.2012 - 12.2013
- Processing transactions related to bank services, product sales and customer accounts in fast-paced, high-volume and face-to-face environments
- Assist customers with their ongoing financial needs while making effective referrals
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Education
High School Diploma -
Conestoga High School
Berwyn, PA06.2007
Skills
- Customer Relations Specialist
- Telephone etiquette
- Client Correspondence
- Administrative support
- Organization and Time Management
- Excellent Communication
Accomplishments
- Joined the United States Army Reserves as a 74D, a Chemical, Biological, Radiological, and Nuclear Specialist
- Attended basic training from May 2010 - June 2010 and completed AIT from June 2010 - October 2010
Timeline
Consultant Onboarding Specialist
The Judge Group
10.2022 - Current
Client Account Representative
BioTelemetry, Inc
08.2020 - 10.2022
Patient Services Outbound Representative
BioTelemetry, Inc
10.2019 - 08.2020
Server/Bartender
General Warren
05.2018 - 10.2019
Customer Service Representative
Susquehanna Bank
01.2015 - 03.2016
Key Holder
Outback Steakhouse
01.2014 - 05.2018
Teller
Northrim Bank
12.2012 - 12.2013
High School Diploma -
Conestoga High School
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